Firestone Complete Auto Care IL 60448

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gingerwood1969

Great customer service. Decent prices. Wait times not bad. I have twice been a customer at this location. First time was May,2025 for 4 new tires. Second was for a blow out/replacement September,2025. The issue that I have is since departing both times I have lost the cap to a rim. I honestly don’t know why this occurs other than the caps not properly being replaced. Mechanics need to pay better attention to replacing these. Other than that I will still be a customer.

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Intelligently High

The worst Experiences in buying tires. The only tire place I have ever been to that doesn't replace TPMS sensors for the tires when you buy new tires. 300 plus a tire for BRAND NEW tires and no TPMS sensors this is a first time ever in my life this has happened. 2 weeks ago, they replaced the TPMS sensors on my sisters car and they didn't work for 2 days. She had to go to another firestone for them to fix it. 2 years ago I came here and they didn't even balance he tires after I had paid for it. Couldn't even get to work that day after spending 800 dollars on 2 tires. First time I came here in 2018 they put the wrong tires on my car. What the online prices are and what they charge you are never the same. The Customer service is shady and very short. I have atleast 5 to 6 years worth of proof of the issues and many times I've had to come back after services were paid for. Will definitely be reporting them that information to the BBB and their corporate office because this is terrible.

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Dominique Bailey

I had an excellent experience getting my oil changed here! The team was professional, friendly, and made the process quick and easy. Brandon explained everything clearly and answered all of the questions I had about other services I needed. Highly recommend!!