Advance Auto Parts IL 60448

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Max Shell

I recently visited Advance and had an unpleasant experience with an employee named Zoe. As soon as I approached the counter, I noticed a very strong smell of marijuana coming from her. It was overwhelming and immediately made the interaction uncomfortable. Regardless of personal choices outside of work, coming into a professional environment smelling strongly of weed is not appropriate. Customers expect a clean, professional atmosphere, and this did not reflect well on the store. It made the experience feel unprofessional and disappointing. I hope management addresses this issue to ensure a better standard of professionalism for future customers

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Karen Smell

Hi I was in last night and I was looking for parts for my car and the lady that was helping me had a strong marijuana smell coming her I understand that marijuana is legal, but you shouldn’t smell like that. When you work customer service job I do not appreciate the smell. They should drug test all of their employees because that was unacceptable.

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Wendy Etherly

While driving with my toddler last night, my coolant light came on multiple times which worried me. I didn't want to stop anywhere and decided to go straight home. This morning I called Advance Auto in Mokena and spoke with Mr. David. I had no idea what coolant to purchase or where to put it once purchased. Mr. David was soooo nice. He told me to bring my car manual in and we would figure it out. Once I arrived, Mr. David had already looked up which coolants would work best with my car. He asked to see my car manual to verify it was correct. After that, Mr. David came outside in the cold to check my coolant level and to make sure I knew where to put it. These days it's hard to find great customer service at different businesses. Thank you so much to Mr. David for your help and professionalism. You really went above and beyond!