O'Reilly Auto Parts IL 60457

B

BM

If there were a zero or even a minus five rating, that’s what I’d give this place. This is the first time I’ve ever experienced this kind of attitude from store employees. He’s just a regular worker doing a regular job. I could maybe understand that behavior if he actually owned the store. But he doesn’t. He’s just an employee, yet he acts like he owns the place. I’ve shopped at this chain many times and never had any problems. But this location is different. I bought tire chains at an O’Reilly store in Nevada for $160. I never even put them on my tires. Since I didn’t end up needing them, I decided to return them. This employee insisted they were used. I know for a fact they were never used. I was hoping to deal with honest people. Instead, I felt like I was being accused of something I didn’t do. I left the chains there and didn’t take a single dollar back, just to show that not everyone is as petty as they were acting. I do not recommend this particular store. The employees here are unprofessional. And if you end up reselling those chains, maybe consider donating that money to charity for kids in need.

S

Stephanie

Go to this O’Reilly in Hickory Hills, not the AutoZone across the street! They have better customer service, better prices, and their system works. I went to AutoZone for a cap. I gave them my license plate and VIN…. but they couldn’t find my vehicle in their system. They asked for my make and model, which I gave, then if it was a 4 or 6 cylinder. I was pretty sure it was 6 but wasn’t definite. When I said I didn’t know, the guy helping me made a comment I considered rude: “Usually people know that information.” I didn’t feel comfortable guessing 6 if I wasn’t sure. I went back to my Jeep to check, but couldn’t find anything to confirm it. By the time I came back, it was another guy helping me. When I returned and said 6, they found a cap matching the illustration on mine, so it was 6 cylinder. The radiator cap I needed was over $100 and wasn’t in stock at AutoZone… He had a different cap in hand and said I could get that one, but I didn’t want to buy a cap that didn’t match mine. When I asked the difference, he said…. I don’t know, they’re both caps…… Like be fr…. Anyways, I didn’t buy anything and went to O’Reilly. Oscar at O’Reilly was helpful from the start. He has a Jeep too, so from personal knowledge, he knew it was most likely a 6 cylinder. Their system actually worked, and he confirmed it for me … plus, to double-check, he even came outside to look at it. I didn’t expect him to do that, so when I noticed O’Reilly went the extra mile while AutoZone didn’t … especially after I had to go outside several times to get my VIN and figure out the cylinder count … I really appreciated it. Oscar suggested checking it right away and explained to me why I most likely needed a new cap. He seemed very knowledgeable. Plus, the exact cap my auto shop said I needed was $55 cheaper in O’Reilly . Oscar was great … don’t waste your time or money at AutoZone in Hickory Hills... Go to O’Reilly!

D

Darko Kondev

The worst experience ever ! The guy overcharge and when i ask him what he thing a opinion he ask me do you know how to read?? very very bad customer service ...