KC Summers Auto Group IL 61938

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Jill Fickes

My husband and son were out of town, we just had two days of heavy snow, so what else could go wrong? How about a check engine light and my only vehicle not running right when I have a little one I need to get to places. Jeff White, Aiden Collins, and 1st Class Wrecker Service all came through for me. They took a very stressful day for me and removed a big one. They came to my home, brought me a loaner vehicle, and took my Yukon XL back to the dealership. There was no hassle, no stress, they just did it. Their service went above and beyond. This is why I always have been and will remain loyal to this dealership.

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Jayla Mason

TERRIBLE customer service. They caused more damage than what the vehicle went there for. I cannot get anyone to return my phone calls or emails. Vehicle was supposed to be there for 1 day ended up being there for over a week, I ended up having to pay out of pocket to repair the things they broke not to mention the greasy handprints on the light grey headliner of a brand new vehicle. I will not be returning to this place nor recommending it to anyone.

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Matt Jones

I think the world of my sales person, he went out of his way to make everything right but one person can’t save a broken service department. I don’t understand how car dealerships don’t get that repeated business truly involves the continued service the customer receives not the one time sale… but alas here I am writing this review. To think that I drive an hour and a half to get to this dealership because I was told good things only to be so disappointed. My first oil change after buying my car here they managed to put a good greasy hand print on the light grey headliner in my car, of course I could have driven the hour and a half back and had them clean it but my schedule did not make time for that so I lived with it until time for the next oil change. While it was in for that first Chang I asked them to look into a strange noise it was making, well… it was still making this noise when I got home so I decided to find out what it was - it wasn’t hard, clips came free and the fender well was rubbing the tire but the person never looked however they told me all was good… My second experience was ok as they corrected all the problems from experience 1. Here I am with experience 3. It’s Saturday, I called Tuesday and scheduled the appointment, asked them to look into yet another strange sound while it was here. No problem they told me! Then I arrived, they don’t have me on the books, can’t find my appointment, they can squeeze me in but turns out the light in my car wasn’t for an oil change it was only for tire rotation so that’s all I get… nobody’s here to look at the noise so I can schedule sometime next week to come back. Nope - I’m done, I’m never coming back. Getting service on a vehicle where you purchased it shouldn’t be a battle. Then the best part was when they came to give me my key they tried to blame it on my number being wrong in their system, what!?!