KC Summers Toyota IL 61938

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Matt Jones

I think the world of my sales person, he went out of his way to make everything right but one person can’t save a broken service department. I don’t understand how car dealerships don’t get that repeated business truly involves the continued service the customer receives not the one time sale… but alas here I am writing this review. To think that I drive an hour and a half to get to this dealership because I was told good things only to be so disappointed. My first oil change after buying my car here they managed to put a good greasy hand print on the light grey headliner in my car, of course I could have driven the hour and a half back and had them clean it but my schedule did not make time for that so I lived with it until time for the next oil change. While it was in for that first Chang I asked them to look into a strange noise it was making, well… it was still making this noise when I got home so I decided to find out what it was - it wasn’t hard, clips came free and the fender well was rubbing the tire but the person never looked however they told me all was good… My second experience was ok as they corrected all the problems from experience 1. Here I am with experience 3. It’s Saturday, I called Tuesday and scheduled the appointment, asked them to look into yet another strange sound while it was here. No problem they told me! Then I arrived, they don’t have me on the books, can’t find my appointment, they can squeeze me in but turns out the light in my car wasn’t for an oil change it was only for tire rotation so that’s all I get… nobody’s here to look at the noise so I can schedule sometime next week to come back. Nope - I’m done, I’m never coming back. Getting service on a vehicle where you purchased it shouldn’t be a battle. Then the best part was when they came to give me my key they tried to blame it on my number being wrong in their system, what!?!

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Mandy Thompson

I was told a vehicle was available and set up an appointment. Upon arrival I was told it wasn't available. I spoke with a gentleman who took down some information and never heard from him again. I then proceeded to e mail about 4 other cars...never heard from anyone. That's why I am currently sitting at Owen Ford in Marshall IL signing papers on my 2024 Malibu. These folks down here actually want to sell cars

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Jerry Stiger

Ryan hart was perfect to work with fast and efficient got there at 3.30 and deal was done at 4.30. Highly recommend him and kc sommers