Quick Lane IL 62056

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Michael Smith

Brought in my Jeep to have the passenger side tire swapped. Brought in a tire that matches the other three on the vehicle. The passenger side tire was bald and a different model than the other three (old spare I swapped on), and the replacement tire was the same model as the other three and clearly a match by appearance and tread. I communicated "right front" and "passenger front" verbatim, and the shop manager even looked at the tire in question that I wanted swapped. I don't know if this is due to miscommunication on the part of the shop manager or incompetence on the part of the assigned technician, but they managed to swap the replacement tire onto the driver's front wheel??? And then had the nerve to tell me "you can make an appointment or walk in and wait, don't worry we won't charge you to put it on the right wheel". I'm not sure what's worse -- not prioritizing mistakes made on work already paid or saying anything about payment aside from a suggestion of a refund. Entirely unprofessional to even suggest a favor is being done by not charging me to correct the mistake. Now I'm driving my work truck on a bad tire for a few days instead of a few miles. I do not recommend taking your vehicle here for even the most simple of jobs. I will be coming in to collect my good tire they charged me to dispose of and to speak with management at Victory Lane about this undesirable service experience. Attached is a photo of the tire I wanted swapped on, the tires that I didn't want swapped, and the balding tire that was clearly what I wanted swapped according to the details I gave them when I dropped off the key and the vehicle.

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kayla Davidson

I took my car in Wednesday at 4 for an alignment. Around 5 pm the tech snapped the eccentric bolt off. No where in town had the bolt so they would have to order it. Fine, no big deal, things like that happen. I stated I had no one to pick me up and that was my only means of transportation. The receptionist Bill stated they didn't do rentals so basically I was out of luck. Didn't offer a shuttle, nothing. I called for a ride which was in Edwardsville. But the shop was closing at 530 and they made that clear so I had to go next door and stand in the showroom to wait for my ride. Thursday at 1:30 in the afternoon I still hadn't heard anything so I called to check on the progress. I was told the bolt was ordered. I proceeded to ask when the bolt would arrive which I was told Friday morning. I got a call Friday at 10:30 stating the bolt was stuck in the lower control arm and I would need to replace that part. Fine, call and get the part and put it on. I stopped out to check on the car at 4:15 Friday and they hadn't even got the old part off. They were using a sawzall trying to cut the bolt. They said they had been using the saw for 2 hrs with no luck. At that time you would think they would go over to their shop and ask a mechanic for help. I stated if it needs any more parts please stop and don't continue. Don't do the alignment because if it needs more parts you won't be able to align it. I called Saturday at 1 and they stated the part was on and they had it on the alignment rack all was good it would be done in 30 minutes. They would call when it was done. At 2:30 they called and said it was done, but they couldn't do a good alignment due to it needing more parts. So after I told them Friday to not align it if it needed more parts they went ahead and did it and charged me full price for a car that isn't aligned. So now I paid them 709.00 for a lower rear control arm and alignment and my car isn't aligned.

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Paul DeGrandpre

the crew here were super helpful and fixed us up in a jiff. We’re a touring band and they fixed the flat super fast and had us on our way. Very nice and accommodating. Soda machine is lit.