Integrity Automotive IL 60447

V

Vic Arson

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after my car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparative to stealerships, uh, I mean dealerships!

H

Heather Van Der Male

We’ve been coming to Integrity for years for our existing cars and they’ve always been efficient and very friendly and reliable. We most recently brought a used car to them to check it out prior to purchasing it for our daughter. We thought it was just a formality for peace of mind, but they found a ton wrong with the vehicle that we would have never been able to see on the surface and they saved us from making a terrible purchase! Thank you so much, Integrity!

S

Sarah Windham

We have had the best service at Integrity. So grateful to have this excellent business in our community. They are upfront and clear with me, treat me with respect (as a female that hasn’t always been my experience in this lane), and have taken great care of our vehicles for several years now. We won’t go anywhere else!