Paw Paw Towing LLC IL 62260

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Kate

I would not recommend this company. I was quoted $170 to tow a 1981 Firebird from the pickup location to my home. When the owner, Dave, arrived, his demeanor was unprofessional from the start. He complained about whether he would be able to get his truck out of the muddy area. He informed me that an item needed to be moved in order to access the vehicle, which I understood and did my best to accommodate despite the item being very heavy and the ground conditions being extremely muddy. After I moved it sufficiently, he stated that he would not complete the tow because he was unable to access the vehicle’s door. He then left the site without properly communicating his concerns or discussing possible alternatives, and he did not attempt to access the door. I later spoke with Nicki, who answers the phone and was polite and helpful. She mentioned that more difficult tows had been completed in the past and assisted me in finding another company. Ultimately, another towing service was able to tow the vehicle without issue. If you are looking for reliable service, I recommend Quality Towing in Columbia.

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juan garcia

My wife recently contacted PawPaw Towing to move her father’s car, which was not running, from a large farmhouse property. While the wait time was reasonable, the overall experience was very disappointing. The driver was very rude to my wife and seemed annoyed about the situation and location. What made things worse is that the car was never moved, and the driver left the property without explaining anything or communicating with her. She was left confused and still stuck with the original problem. When you call a towing company, you expect professionalism and clear communication, especially in a stressful situation involving a family vehicle. Unfortunately, this experience did not meet those expectations at all. We hope the company improves its customer service and communication so others don’t have the same experience.

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chester crain

One of the most honest business people that I’ve ever met. Thank you Dave! Your integrity will keep you successful!