O'Reilly Auto Parts IL 61616

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Nico _

Ive always a good experience at this O'Reilly Auto Parts. Came in for a car battery and was helped quickly. They looked up my account saw what battery I got last time, 5 years ago, and grabbed it for me off the shelf. They even will do a price match on the same products from other stores! A couple weeks ago I went i for a couple windshield wipers and something to shine the car tires and again was greeted promptly, asked if I need any help and then proceeded to help me find the right wipers and tell me about a few different tire shine products and which ones were more of a value which i appreciated. Also got some anti fog spray for the visors and windows! Didn't know that stuff even existed! Anyways after paying the bill they even offered to switch out the wipers! I did it myself but appreciated the assist. Thats real customer service right there!! I think we all can appreciate a little help every once in a while and the sales people at O'Reilly are always helpful. They do offer buy online and pick up in store from their website which is time saving and convenient. Not sure how price matching would work with that kind of purchase method but you can also just give them a call in the old telephone and order that way if its easier. Not sure about paying over the phone and picking up your stuff but again it would just take a phone call to find out! Anyways thanks to the team there at O'Reilly auto parts for always being kind and helpful.

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Michael Casey

Came in on a busy Saturday morning. I would say that every customer in that 20 minutes I was there needed one-on-one service (including me). They handled it well, was quick to offer assistance. Employees in the back came out and helped when it got extra busy. They had what I needed. Store was clean and shelves were organized. I can’t expect them the change the world but in this day and age, when most store employees would rather avoid making eye contact with you, it’s nice to go someplace where they ask if you need help, and then provide it.

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Adam Painter

Jeannie did a great job helping me out with a new battery. She was quick, polite, and professional. Thanks for getting my car back in order!