A-1 Towing Inc. IL 60469

N

Nicole DiFatta

Reply to owner: As I stated, I did send a copy of all my information that was requested and included proof of payment to your company multiple times. Information was sent to both phone numbers listed on your website via text and we spoke to the phone on multiple occasions. This service is shady. I unfortunately had to use this company twice earlier this year for some problems with my vehicle. After the first service, they sent me a photo of a hand written receipt with very little detail and only accepted payment by Zelle. The second time of service I didn’t get a receipt at all. I requested a copy of my 2nd receipt to submit to my insurance for reimbursement and it took them over 3 weeks and at least 5 calls just to tell me that they can’t find it. They then told me they would create a new one if I provided them will all details of my service and I included proof of payment to their business on the date of my last service. It has now been a month since my initial request and they still have not gotten back to me. This company has been very uncooperative, unprofessional, and unorganized. Next time I’d rather wait 4 hours for my insurance to send a tow instead of being cheated out of $150.

N

Naseem Abedsalam

Had a stressful day when my car broke down, called multiple towing companies and no one either answered the phone or were giving me the run around for an eta, called A-1 Towing out of Posen and manny the dispatcher was very concerned and treated me with so well, very polite and professional came in literally within 20 minutes. Would definitely highly recommend very reasonable pricing as well!!!

J

Jamyra Hall

Completely unprofessional!! Gave me the run around for hours saying there’s one tow ahead of me! Then cancels so I had to schedule to next day where that driver towed my vehicle and bent my tie rods!! The owner or whoever answers first tells me they didn’t tow my vehicle and can’t look up the order and then wants to argue on the phone instead of give their insurance and help me fix my problem. He says it’s my word against theirs which is crazy!! I have filed a police report and contacted the ICC, something tells me they do this a lot and haven’t been held responsible. They’ve definitely got the right vehicle owner this time, I take legal action.