DC Waste & Recycling, Inc. IL 62049

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Julia Kennedy

I notified them that I was moving mid November 2025. They continued to bill me despite my calling again and sending emails about the continued billing. They said the only documentation they had about cancellation was an email on Jan. 5th in which I disputed the billing. They sent me a bill for an extra month because the dumpster was overloaded well after I moved, which I had no control over. I offered to send proof of my move and new owners moving in on Dec. 1. They weren't interested. They continued to bill me for Jan. And Feb. and refused to reduce the bill for Dec. and Jan., or the extra month charge. I am a 66 year old retiree on limited income with disabilities that prevent me from continuing to work. THEY DON'T CARE. This after four years of never late payments . I advised them that since they couldn't help me I would take my argument to social media and maybe even press releases. To this they said I was threatening them. My response was that I was simply following through.

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Nicky Mushell

I left an irritated phone message with 3 F bombs in it. I then got in touch with the company. Upon reviewing the message I got a catty phone call about my message. If your employees wouldn't have made mistakes and gas lit me the week before, I wouldn't have gotten mad. Calling back to lecture me was incredibly unprofessional.

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I don't matter

Service is good, people are friendly but....Took out my mail box (new driver) offered a free month of service $60. That does not cover the cost of replacing just the mail box the mounting bracket or the address marker. Still waiting for them to "repair it"