Brook's Automotive IL 61568

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John Hamer jr

Paid to have a replacement transmission installed in my 2007 Grand Prix. It had a 3 year warranty and the transmission failed a couple months out of warranty. I paid to have another replacement transmission installed and this one failed with 16,000 miles but it was covered under the warranty so a third transmission was installed. This transmission failed after 6 months with 3,500 miles on it and I’m being denied warranty coverage as they say the warranty expired 3 months ago. Extremely disappointed and angry. I have paid for 2 transmissions and 1 was replaced under warranty and the result is I have an undrivable vehicle. I also had a replacement transmission installed in my 14 Silverado by Brooks and I just can’t wait for that to fail soon. Might not be completely their fault but they are the face that the transmissions are sold by and I’ve paid for 3 transmissions there and the best they can do as far as helping me out is wave the $200 shipping cost of another transmission. I’d have to be some kind of idiot to continue with this lunacy and buy another garbage transmission.

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Juan Rios,Jr

Great service! Great staff, very honest & affordable. They go over all the i for befor they start & gave us alot of peace & Great service. All transmission need go here 1st & only...

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Wes Thompson

Took my car in for a repair and got it back with broken pieces in an area where their "tech" worked. They accepted responsibility half-heartedly and expected me to pay the balance. I went to another mechanic. Very poor customer service. They can care less about the quality of work and will threaten you through text messages with "action." They do every other "action" besides standing by their work. Buyer beware.