J and B auto service IL 60085

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Antoine Griffin

Best service I've ever had, I won't ever go nowhere else, best in town

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Da Ne

Incomplete-Negligent Unsafe work. I brought my 2003 Ford Explorer to J&B Auto Service for what was quoted as a $390 intake manifold gasket job. That quickly turned into $889.98+$31.15 in debit card fees after they claimed the manifold was cracked I agreed and ordered the replacement. I supplied a full gasket set and spark plugs myself the gasket set was not used despite being provided. After picking up my truck, I found: • 5 bolts missing (3 ignition coil pack bolts, 2 thermostat housing bolts) says the 2 thermostat bolts are under and clearly are not. • My engine cover was gone but recovered upon my second visit. • The gasket kit I provided was still in the box, barely touched says they used the one that came with the manifold, but used the O ring I provided. Charged $100 in spark plug labor, says they charge $180 for that. Mind you the manifold already had to come off meaning the tech had full access to the plugs should really be 50-$80 as a bundle not a stand alone job. Especially being I provided my own. • They filled the cooling system with water, not coolant • My engine now runs worse than it did before. Sure it didn’t idle on its own but it ran smooth and could punch it if I needed. Now it does idle on its own but choppy, rough and hesitant to accelerate. And now overheating? Never had an overheating issue before. Says the head gaskets going bad that “only time will tell” which sounds like a good way of saying I don’t know I do all my fluids/oil changes and have never had milky oil. No Smokey exhaust. No fumes entering cabin. • Fumes are entering the cabin did not happen before, giving me headaches brought up and dismissed. Only put bolts on ignition coil packs after coming back in the very next morning. • The ABS light remains on, meaning codes were never cleared after taking the engine apart and put back together. Which means it probably wasn’t diagnosed before hand. The now active P0174 code which indicates the system too lean condition on Bank 2, would explain the rough idle, poor acceleration, reduced engine performance, and the presence of exhaust fumes in the cabin — all signs consistent with a vacuum leak or improperly sealed intake manifold following a major engine repair. I’ve followed up twice after the pick up, immediately the next morning and even later that afternoon after nearly being rear ended pulling into Greenbay Rd. This was not just bad service — it was negligent and unsafe work. Once the tech was done it should have been looked over and clearly was not. I now have photo evidence of the missing parts and improper repairs. When I raised my concerns, the shop dismissed them to a shop worker, This experience cost me over $1000 and put my health at risk. Not to mention the 3.5% debit card fees. Never have I seen that high. If you care about your safety and your vehicle, do not trust this place.

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rapreviews

Awesome service, fast response and excellent quality work!