Lowe's Home Improvement NJ 07002

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John Carucci

Tried to find an associate. Went to the service counter and asked for one to help me find a specific lock. After several minutes I requested they meet me in the specific aisle. The service department made the request twice and after 20 minutes I left without seeing anyone. I usually can find what I'm looking for but not this time.

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Alfonso Martinez

If I could give zero stars, I would. I had an absolutely unacceptable experience at this location. I was overcharged for items I never purchased at the ProShop, and when I asked for a refund, the cashier (older woman) became aggressive and argumentative. Instead of correcting their mistake, the manager got involved and falsely accused me of stealing. I insisted they check the cameras and informed them I would be contacting the police for falsely accusing me of shoplifting — which I did. Only after the police got involved was my money finally returned. The behavior of both the cashier and the manager was not only unprofessional but blatantly racist. It’s also worth noting that this isn’t just bad customer service — some employees here are stealing from customers by charging for items they never bought. I highly recommend avoiding this store altogether. Corporate needs to be made aware of what’s going on at this location.

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Landes Thomas

Don't expect to get any help in here. Went in here to find a charger and they sent me to "tools", no one was present and when I find someone, they were CLEARLY too busy to help out. Typical mediocre customer service these days. I would hate to have had a real issue.