Miller's Towing & Recovery MD 20879

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Trevor Jerome

Yesterday my car was fairly towed; I forgot to move it out of the visitor spot. their web page was down, so I didn't know how to pick it up, but according to Google they are open 24/7. What Google doesn't say, and is only visible in the smallest print on their sign, is that they are open 24/7 by appointment only. When I arrived, I didn't know an appointment was necessary. I called and asked to pay the $170 as soon a possible. I had to Uber there and had no shelter or seating outside in the 38 degree weather. The person who received the call had to put me on hold to speak with someone else, and I was eventually told they would meet me there in 30 minutes. After 45 minutes, I called again and was told it would be 7 more minutes. I ended up waiting 1 hour and 15 minutes. I'm unhappy with this company not because of the original tow, but because of the poor service. I would have made different plans and wouldn't have wasted my time if I was told correctly about the timing of the appointment that they couldn't keep.

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DeJaun Cooper

I had one of the worst experiences of my life with this company. After spending the entire night moving out of my Arlington, VA apartment to prepare for a long cross-country drive to start a new job in Arizona, I parked near my mother’s home around 1:00 AM just to get a few hours of rest. By 1:40 AM, Miller’s Towing had already towed my car — with my trailer attached. They clearly have spotters or employees lurking around waiting to take advantage of people. It felt like a setup. When I arrived at their lot around 5 AM, exhausted and stressed, I was told I owed $340 total — $170 for the car and $170 for the trailer. I tried to explain the situation and asked for any kind of compassion or partial adjustment. They wouldn’t budge. The person I dealt with, “Casper,” was extremely rude, dismissive, and unprofessional. He may even been intoxicated in the work place. He refused to accept a credit card, forcing me to scramble for cash. When I tried to calmly discuss the situation, he threatened to kick me off the lot, which led me to call the police for my own protection. They also lied and told me the “boss was out of the country,” clearly just to avoid accountability. This company operates with zero empathy, shady business practices, and predatory towing tactics. The lack of basic professionalism or humanity is unbelievable. If you value your sanity, your time, and your hard-earned money, avoid Miller’s Towing & Recovery at all costs.

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Jorge Chavez

Attempted to tow my car from my driveway due to saying I was blocking the sidewalk on a cul-de-sac. Predatory tactics. Charged me $170. Unprofessional, disrespectful, and unethical. SCAMMERS.