Northern Tool + Equipment MO 63010

B

B King

Had special ordered a tool and had it shipped to store for pick up . It took a week longer to be delivered than what was originally told when ordered , but it finally made it . While at the store , waiting for the employees to locate the order , walked around looking for any kind of good prices , but couldn't find any . The employees were very polite , but kind of scatter brained . They did finally locate the order .

S

Shannon O Marshall

Patrick was great. He helped me on the phone and then when I was in store he helped me find the right part. Patty checked me out. She's very kind and friendly. Patrick you rock. Thanks for saving the day with the project in hand. Northern tool has all my future business customer service is wonderful

M

Michael Braun

They send you emails of sale items that they don't have. Then they tell you to order them. After you order and pay cash, they will wait and cancel your order, saying it is not in stock. The item was around 45 dollars. They told me that they didn't have enough cash in the draw to refund me and I would have to wait for corporate to send me a check. Called regional manager to complain and never got a response from him. So, here i am without my item or my cash. (Update) Regional manager called and apologized and said it should have never happened and the store had my cash in hand. So after 3 trips to the store I finally got a refund. You could tell the manager was not happy. After giving me my money, she said I would be getting a check that would be no good to cash and to tear it up and through it away. I'm sorry, who are you to tell me what to do with my mail at my house? This is the problem with people anymore. They think you have to do what they tell you. That whole store needs a whole new crew.