Advance Auto Parts MO 64030

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Tashee Yankah

Jason was so helpful! I really appreciate him installing my wiper blades in the rain!! 10/10 service

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Jake Westner

I don’t usually leave reviews on places I have had issues with but today I came in for car troubles and the older African American man was very rude and hard to work. I came in to this location even though the other reviews aren’t the best for this particular employee to give him a chance and to say the least is they were correct. He was rude, sarcastic, and made comments that made me uncomfortable. It almost felt like a racism issue (not to try and play that card) It’s a shame because I’ve always tried to believe the best in this location but don’t think I’ll be returning or recommending it. I’ve also noticed this employee has worked here for at least 6 months based off other reviews so clearly nothing has been done about this issue at hand.

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Kim Lowe

My husband, Michael Lowe, came into the store on Sat. 12/28/24 at 11:00 AM to return a Windshield Washer Fluid Pump for my 2007 Honda Civic that he bought last week at the Lee's Summit location. It was obvious when my husband took the pump off my vehicle that it was the wrong part, because the one he took off looks completely different than the one in the clear plastic box. He did not open the box. He didn't attempt to install the part. He also had his receipt. Why was it different? Because, some 2007 Hondas were made in Japan and some were made in Canada. Mine happen to be made in Canada. The older Black man behind the counter has been there for a long time and has a HUGE attitude problem, that no one at Advanced Auto Corporate or otherwise cares about how he treats their customers. This is NOT OKAY. I DO NOT CARE what his problems are. If he is rude to the general public, then he needs to be reprimanded and if not corrected then fired and find a job not working with the public!!! He claimed that it couldn't be taken back, because it was an electronic part and to read the return policy. The box was tattered from original purchase and the part was clearly in PERFECT CONDITION. There are many reviews providing the same exact situation, where this same man would not take back a tool that was not an electronic part. What are you Advanced Auto going to do about this employee that is completely rude and disrespectful to your customers, other than a canned, automatic sorry reply??? If this is the best you can find for employees, than SHUT THIS STORE DOWN. Customers, please DO NOT support this store or it's behavior and go out of your way to go to a different Advanced Auto or a different Auto Parts store that cares about their customers!