Advance Transmissions MO 63367

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Justin kraml

Terrible customer service. All I did was ask for a quote Wich was told 3000$. I said oh I would have thought it would have been around 1200 bucks considering it’s a 20 year old 4l60e. The most basic rebuild. I was told then (good luck) with an attitude and the employee then proceeded to argue with me instead of just saying oh no it’s not that low etc. could of been a little more nice instead of being rude to someone who just wanted to talk about there transmission. A brand new 2wd unit is only 2k in the crate. Don’t recommend and I didn’t even get service. Glad I didn’t go with this place. GOOD LUCK

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Jesse Dunn

This place is a joke. Someone from here reached out to me on a forum I was asking for help on one day. Came up & talked to someone, & had a decent experience. Said if I ever had issues with anything else in the future, grab their card & get ahold of them. So I did - I have a very tiny issue/bug in my new transmission. Nothing crazy or super urgent at all, just wanted to see if they'd take a look at it & explained the situation how I had got the transmission from autozone a while back now. I've already had to warranty it out once because of a bad torque converter - however there's nothing like that going on. Just a harder shift/downshift. I just wanted to get it in before spring when my busy season is, no big deal right? Wrong! They basically said they didn't want nothing to do with it, they're booked for over 60 days & don't take appointments. Okay that's fine, businesses get busy - understandable. However, this came across to me like they were simply uninterested and trying to indirectly turn me down. I explained it wasn't a rush, and I only had reached out due to my previous experience. They are a bit of a drive, but I felt it would be worth it to not have to deal with warranty bs again! Anyway, they responded again by saying that I wasn't the type of customer they'd want to have & to basically kick rocks and just deal with warrantying it out, AGAIN. Easy to say when it's not your money & you've ALREADY done that & you know that's not what is needed. They wouldn't even say hey "sure we can possibly take a look at the very least, but it'll be a couple months", and I would have been fine with it or went elsewhere. However, their responses just came across as extremely arrogant, and condescending to me. I can take a simple no & other things. When you're a business though like this and YOU'RE the reason I even knew about the place... That's pretty wild to me though that you'd talk to & treat people like that, when YOU reached out to me first originally the last time to try & gain my future business. I actually remembered that & the nice experience I had prior so I decided to take em up on it, and THIS is what I got in return. Good luck to anyone dealing with these slow, condescending & arrogant jerks. If you want to deal with ALL that, then this is your place!! ? They kept acting like I wanted it done right now & I was insisting an appointment. False. I was just asking what we could do, but they were dead set on just refusing me essentially. Again, I get being busy, but these kinds of responses telling me based on what I am saying, they don't want me as a customer is crazy lol. I type a lot obviously, that doesn't mean I am angry. I just am detailed so there's no questions or gaps in what I am saying. Maybe they took it the wrong way, but since im the customer, I think me taking how they talked to me the wrong way is more valid. Anyway, be careful dealing with jerks who try to make you feel bad for having an issue that you might want them to look at eventually. ? They don't like that very much apparently. Better not have any issues ever! Im just glad I didn't actually buy the transmission through them. Not knocking their work either, just a very very very bad recent encounter.

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Karen Jennerjohn

If you’re looking for an honest mechanic, here is where you’ll find it! I appreciate the prompt return phone calls and the ever so rare explanation and knowledgeable insight to our vehicles problems. It is such a pleasure to do business with them.