Ron Dishman Towing Inc MO 65401

C

Christin Dush

Dishmans took any already awful situation and made it immensely more complicated and worse. Our son got into a wreck driving home from work on Dec 23. They showed up and towed his car before I could fill out the AAA request. Gave my son no information on where they were taking the car, how to contact them, or anything. When I called early the next morning on Dec 24, I was informed that they would not let my son (college kid who drives the car) handle anything. Had to be the registered owners. And we had to come to the office in person to pay for services. After I explained I live over 5 hours away and asked if my son who lives in Rolla could handle payment, they said no he could not. Had to be the registered owner. Turns out it was $75 a CALENDAR day. There office was closing for the day, and earliest I would be allowed to come to the office would be Friday. They charged me for each day despite the fact they were closed. HOW IS IT FAIR TO CONTINUE TO CHARGE PEOPLE WHEN YOU GIVE THEM NO OPTION TO COME IN?!! If I didn’t come Friday, pay, and have the car moved, I would be charged 3 more days, Luckily we found another company in town who was willing to move the car to their lot. I drove 5 hours to Dishmans and barely made it before they closed again. The whole time, the lady answering the phone was curt, rude, and completely unsympathetic to our predicament. She offered no advice or solutions. The worse customer service experience ever.

B

Brad Dush

The City should seriously investigate the business practices of Ron Dishman Towing. They take advantage of people on some of the worst days of their lives. Our son was involved in a wreck while driving home from work on December 23. Dishman Towing arrived on scene and towed his vehicle before my wife could complete a AAA tow request. They provided my son with no information—no location of the vehicle, no contact details, nothing. When my wife called the following morning on December 24, she was told they would not work with our son at all, despite the fact that he is a local college student, the primary driver of the vehicle, and fully capable of handling payment. She was informed that only the registered owners could do anything and that payment had to be made in person. After explaining that we live over five hours away, the answer was still no. She was then told storage was $75 per calendar day. Their office was closing for the holiday, and the earliest she could physically arrive was Friday. Despite being closed, they continued charging daily storage fees. In effect, we were told: show up Friday, pay, and move the car immediately—or be charged for additional days they would also be closed over the weekend. No alternatives were offered. Thankfully, another towing company in town was willing to relocate the vehicle on Friday. My wife drove five hours to Dishman’s office and barely made it before they closed again. Throughout the entire process, the woman answering the phone was curt, dismissive, and completely unsympathetic. No guidance. No solutions. Just rigid policies and poor attitude. This was one of the worst customer service experiences we have ever had. Rolla is a college town. Families from all over the country send their kids here trusting that the community will act with basic fairness and decency when things go wrong. This experience raises serious concerns about the integrity of some local businesses and whether they deserve the community’s trust—or future business.

C

Clint Walker

Would not recommend. My niece had a crash Friday afternoon by Walmart they towed the car to their lot . She wanted to pick it up Saturday. It had 2 flat tires. They're not open to pick up on Saturday I had to wait until Monday. They changed her for 4 days storage. It cost her 850$ . They told us it wasn't drivable and would not let us look at it. All we wanted was to get the car. It took us over 2 hours.