Pep Boys Auto Service & Tires NJ 08106

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Tiara Ferguson

I will never take my car to Pep Boys in Audobon NJ ever again. After blowing a tire leaving the airport in philly and having to sit in the side of the road for over 5 and a half hours waiting on a tow, get towed to Pepboys and had to wait in my car for 2 hours for them to open,the service guy barely wanted to help me when I came inside. I got inside at the height of them opening. I was told that they could take a look at the car that afternoon. Thank God for having my uncle with me, who came to give me and my mother a ride back home. He asked the guy if he could at least go look at the vehicle to make sure they could even repair it and give an estimate for the tire. Guy seemed a little annoyed but he did it. He didnt have the tire but said he could order it and it would be in Tuesday (Im there on a Saturday). Tueaday comes and most of the day went by without anyone calling me. I eventually called them and was told to give them an hour or 2 and the car would be ready. when I got my car back, I get inside and drive out of the parking lot and the TPM came on right away saying that the tire they just repaired had low air. I reset it on the dash and drove it a little further down the street but the indicator kept coming on so i called back to the shop. Instead of asking me to leave the car so that they could address the issue I was told to bring it back the next day. I live over an hour from this location which i explained to the service tech over the phone. I was told to take it to a Pep Boys by me. Meaning I had to drive my car all the way back home in an unsafe manor. Pep Boys in Toms River told me that whoever replaced my tire never addressed the dented rim issue that happened when the tire blew and just slapped the tire on over a bad rim. There was air leaking from the side of the rim that was dented. A 400 dollar Pirelli tire mind you! You put a 400 dollar pirelli tire over a damaged rim and said nothing! Now I have to take my car to dent masters to see if they can fix the problem that PepBoys never told me I had nor addressed. They cost me time and money. They will never get my business again. I do appreciate Toms River PepBoys for trying to help as much as they could, stopping the leak from the side of the rim and giving me recommendations on where to take it for repair.

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CJ Johnson

Didn't diagnose my problem correctly, missed a bunch of stuff needed to be done to my car. Spent 600 dollars on something that didnt even need to be fixed. Never go to pepboys for a check engine light. They didnt even write the correct mileage on my oil change sticker. Went to my local mechanic, fixed the problem plus more. Don't make the same mistake I did. Had my car here for 3 days. Car was only at my local chop for a day and the problem was fixed.

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pauline johansen

They called and told me the tires I chose online were thicker than the ones on my cat and asked if that was okay, they Also told me that I needed a new battery and I gave them the okay to take care of that as well. I wish I could remember the young man's name that helped me....he was a great help! Most places these days just go ahead and do extra work without consulting the car's owner then charge them! Pep boys didn't do that , which I soooo appreciate since I am on a TIGHT budget.