AutoZone Auto Parts NJ 07621

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hanifah stephenson

I called this AutoZone location ahead of time to confirm that someone would be available to check the life of my car battery. I specifically explained that I was traveling with my child and asked whether I should bring the vehicle in. Steven told me the car needed to be there and indicated that I would be able to get assistance. I drove to the store based on that information. When I arrived, I was told they could not help me because only two employees were working and they were unable to step outside. What made this more frustrating was the interaction immediately before mine. The customer ahead of me was purchasing a battery and asked about installation. Steven initially indicated they could not install it because it was raining. Not because of staffing — because of the weather. It was a light drizzle. So the explanation shifted. First it was “we can’t install because it’s raining.” Then for me it was “we can’t check your battery because there are only two people in the store.” If two employees were potentially available to install a battery outside in the rain, it is unclear why a simple battery test could not be completed moments later, especially when it was barely raining. If staffing or policy prevents outside services, that should be clearly communicated on the phone before asking a customer to drive over, especially when they have already explained they are traveling with a child. I value straightforward communication. What I experienced today felt inconsistent and dismissive of my time.

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Pinney "Phil" Wolman

This place is always busy with do- it- yourself car guys. Customer service is good. They've changed a battery for me and OBD reading is free when my check engine light is on.

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Emmanuel Bastard

Don't go there. They are not friendly and not helpful. Supposedly following procedures but when you go to another Auto Zone, strangely they help and sell you what you need. First time i have issues in an Auto Zone shop...