Firestone Complete Auto Care NJ 07036

C

Christina M. Ross

This store from technician to manager needs a class in customer service. They broke an item on my car during the oil change, made me drive the car 45 minutes with oil hemorrhaging from it, then because I AM A WOMAN, they told me it was transmission fluid!!!!! When i got the part repaired by my mechanic (which yes it is a known issue with the oil filter housing, but there are known solutions via properly torqued to the recommended specs, checked at 2k rpm’s for any leaks- which is the basic of doing an oil change on these jeeps clearly they did not even do the basics) but when the mechanic handed me the part, the Manager Tonya tried to tell me the oil filter housing has nothing to do with the oil change. That “i know it sounds crazy but it’s a completely different fluid”. WOMAN TO WOMAN you should be ashamed of yourself. I brought my car here to spend money on maintenance, not thousands of dollars in repairs and cleaning fees. Instead they took advantage of my wife and almost blew up my motor in the process. Sasha is a real winner too.. when my wife had enough sense to stick up for herself because she knew something was wrong- she told my wife to get out of the shop!!!! Keep your daughters, wives, girlfriends and sisters AWAY from Firestone. The train their technicians to deny any wrong doing for their service, kick you out after being nasty and rude, and then deny your claim because “they weren’t the ones to fix it”. WOULD’VE LOVED TO, IF YOU WOULD’VE OFFERED TO ACTUALLY LOOK AT IT!!! Attached you will see the “transmission” fluid Technician Sasha saw and turned us away based off of. And then also attached you will see the oil filter housing which according to Store Manager Tonya “houses a completely separate oil from the oil change”.

N

Nadia Garay

I got a flat from all the pot holes everywhere; I went to this Firestone where I was taken care of by the Manager Tanya, the Service Manager Marcellis and their Lead Tech Sebastian. I am thankful they got me back on the road quickly. Thank you for being kind and helpful! I will definitely be back to service my car.

K

Knitone1

I had an appointment at the Firestone on St George Ave in Linden NJ. I wanted an oil change and the TPMS light was on so I needed a new sensor in one of my tires. After waiting for 2 hours, I was told my car was ready, but , I needed a new battery and one of my tires was worn and need to be replaced Well, I purchased that battery elsewhere and it was approximately 1 1/2 years old with a 3 year warranty, so I said I would take it back to where I bought it and have them check it out, When the associate printed out my suggested repairs and the cost, I saw it included 4 new tires. When I got home, I saw that these tires, purchased from the same Firestone have 16,000 miles on them with a 64,000 mile warranty and I have an additional roadside warranty. This was never mentioned to me in store. When I brought it to where I bought the battery from, they said battery is good and I saw him test it and he showed me the results. I filled out the survey that Firestone emailed me saying my dissatisfaction. The next day Marcellis who is the manager called me and left a message. When I got in my car to go to work that morning, my TPMS light had gone on again. I called Marcellis back and told him what had happened. He told me to bring my car in the next day at 1 and he would personally take car of me. Brought the car back on 2/20 and spoke to Marcellis. Approx. 2 hours later, yes, you read that right, he came with the disconnected battery tester and said it tested the same. Now, he told me he was going to bring me out to my car when he tested the battery, and he did not. As I sat there waiting for what turned out to be 3 hours, I started to review my invoice that was emailed to me. This included an extremely blurry picture of the battery scanner and my old sensor they had removed. Next to the sensor it says right front tire, worn. It occurred to me that this meant that the sensor was worn and that it was the one on the right front tire. It also says battery required. Not the car battery as suggested, but the battery for the sensor! When I stood up to tell this to Marcellis, he said that you just need the keys and got me my keys. When he returned I told him my theory about the tire/sensor and he said "Yes, that is the way Firestone has us write it up. We have to put that on the line with the tires and the associate will explain to the customer what it means. We didn't say you needed new tires, did we? and I said yes, all four. He then said oh yes, you wanted me to check your tires. He repeated "we didn't say you need new tires, did we?" When he returned, he said "the tire are a 5, so the tread is OK, but they have cracking so , yes you would need all new tires" He then told me he could not program my sensors. They are all working properly, but he couldn't access them with his scanner to program them and he didn't know why. It must be my computer on my car and doesn't know where else I could go to get this fixed, other than the dealer. On 2/21, I went to Atlantic Tire in Colonia NJ at12 noon at 12:20 they scanned my sensors and programmed them, I was in and out in less than 40 minutes with no appointment and they were packed. Oh, and no charge. They will certainly have all my future business.