BRT Towing & Recovery NJ 07960

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Beth

My daughter had an accident recently. The police called Basking Ridge Towing, they arrived quickly especially in work hour traffic. My daughter left a few things in the car, I called the towing company. The person I spoke with was helpful, understanding and assured us for the night the car was locked us tightly. They set up for us to come the next day and get what we needed. Over the past few days they have helped take the plates off, work with our insurance company to set up and come get the car. Never rude, never unhelpful on the phone actually complete opposite. They have been 100% helpful!!!!! We appreciate all they have done especially in a stressful situation as an accident where a car is heavily damaged. They made this situation a little easier.

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Becky Adams

If AAA gives you this towing service immediately request an alternative. I got a flat tire at 8:37am and called AAA, and received a link to submit the request in the app, which I did. The app showed I should receive assistance in 15 min and proceeded to count down. Once it hit 0 min it stayed in that status for 10 min. I called AAA and they indicated there was issues was app and they called the tow service to get an ETA. They informed me who it was and said they hadn't left shop yet and that he would call when en route but they estimated he would be with me in 30 min. After over 45 min, I did not receive a call or help. I called again and was told he had not left the shop and it would be 30 min. I waited another 45 min and called again, to be told the same story. I informed the AAA agent this was the same story and requested they locate an alternative company since I had looked up the company on Google reviews and there was at least one other review that outlined the exact same situation I found myself in. I was told someone from AAA dispatch would call me, and they never did. Someone from NJDOT ended up showing up and fixing my tire at 11:17am. I was stuck between two major exits on the highway and was almost sideswiped twice. It was too cold to wait outside the car (20 degrees).

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Kier

I called them to tow me this morning. The man said give him about 15min and if the police come to call him… HE NEVER SHOWED UP WND NEVER ANSWERED THE PHONE. Won’t call ever again