Excel Auto Lounge NJ 08520

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Isaiah Laibhen

Aron was really great when I came in to purchase my Kia K5. I had recently totaled my last vehicle and was in a need of a car. Aron was patient with me as I had to straighten some things out with my co-signer and insurance. If you come to Excel, I would definitely recommend you request Aron.

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Gaby Alanis

If I could give zero stars, I would. This dealership is by far the worst experience I’ve ever had buying a car. The salesmen were extremely pushy, trying to force me into buying extra packages they claimed were “required by the bank” in order to get the car, completely untrue. They also lied and told me the warranty “came with the car” and could not be declined. Another lie. The car itself wasn’t even detailed when I picked it up, and they rushed me through the paperwork, making me sign contracts on the computer without giving me a chance to review anything. On top of that, it took them five months to get me my license plates, and every attempt to contact them was a nightmare. The fees they charge are absolutely insane. They took $600 from me to register my car out of state and still didn’t do their job correctly my parents ended up having to go to the DMV in Alabama to fix their mess. Within three months of owning the car, I already had to replace the brakes and rotors because they were completely worn and damaged. ($700 front and rear) They clearly took advantage of me as a woman living alone in New Jersey with no nearby family support. I realize bringing someone with me might have helped, but I had just PCS’d here, didn’t know anyone, and urgently needed a car. The lack of respect and integrity was beyond disappointing. This dealership is dishonest, unprofessional, and preys on people. Save yourself the stress and money stay far away from this place. Follow up: 08 OCT: I had to get a safety inspection for my car due that I live on base (JBMDL) we are required to have this to be able to drive on base. My car failed, they told me my tires were dry rot and they’ve been like that for months, and that was extremely dangerous for me to be driving the car with this tires. I contacted Jessie and the dealership to try to schedule an appointment to get new tires because my coverage still covers my tires (1 year) and they were useless, they are giving me excuses and saying I have to pay extra fees and more bs. Dealing with them after they sold me the car it’s been a nightmare and I hope nobody goes through this. 10 OCT: While I was in the middle of the road the car completely stopped working, all the lights came on and the car wouldn’t move after a few attempts to turn off the car I was able to do it , when I started the car the checks engine light came on, after a couple hours it turned off so I thought everything was fine. 12 OCT: The check engine light came back on.

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Jennifer Dunn

I am changing my once 5 star review to now a 1 star, which should be zero. The only reason I gave them a 5 star review was because the sales man, Aron, took my phone from my hand and logged me into google on my phone, he proceeded to give himself 5 stars, and then told me to write a nice review. This man did not smile not once, until he handed my phone back to me. He then proceeded to stand behind me as I typed a review, reminding me to say good things and how happy I was. As if it wasn't already awkward, he pulled up my google review on his computer and read it out loud. This dealership charges $2000 extra for "glass protection" that they won't allow you to have a choice if you want it or not. I walked out of there feeling as if I was ripped off and unfortunately, I was in a position where I was desperate for a vehicle. I purchased the vehicle on January 31st and my temporary tags expired on March 1st. I've called numerous times to try and get new temp tags and I was told by THE MANAGER that I shouldn't be worried about the tags expiring because I won't get into trouble for it, cops don't care, it's not that big of a deal. He told me it could take up to 90 days for my registration to come in. He also told me that he could not give me new temp tags until the ones I have expired. It's now March 4th, I'm driving a car with expired tags, the dealership wont return my phone calls or assist me in getting an extension on the temp tags. This is unacceptable and a horrible way to do business. I will never purchase a car from them again and will never recommend anyone to do so either. Absolutely the worst dealership.