Collision Center of New Jersey NJ 08052

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Yossian J. Rosa

My experience with Collision Center of NJ started off well but went downhill as the process went on. Dropping off my car was easy, and the initial staff interaction was great — everything seemed organized and professional at first. However, once the repairs were underway, the communication and updates became a real issue. I had a hard time getting consistent information, and what the insurance company told me didn’t always match what the shop was saying. It felt like there was a clear lack of communication between Collision Center of NJ and the insurance company, which caused unnecessary confusion and delays. The repair process took about a month, which was longer than I expected. When I picked up my car, I noticed it was missing a few parts after my own inspection. There were also some other concerns I won’t go into detail about, but enough that I didn’t feel fully confident in the quality of the work. I went back to have the missing items addressed, but I was told I’d have to leave the car again — which didn’t feel reasonable after waiting that long. Overall, I’d probably choose a smaller local shop next time for better communication and follow-through.

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The Angel

Good custumer service, but really bad work that is the most importand in this kind of work. I don't recomend u to come to this body shop if u don't want to waste your time, or to see they did a bad work on your car. The Pain't was with too much dirt in the color, and run the clear coat. I told them. They told me: we will fix it. A week later when I pick my car I saw the color still same, so, I let they know and they said to me: bring back the car tomorrow to fix it, and I show them that same day the inside the hood wasn't fix it, and the hood need 4 clips that is for inside the hood. They re painted the parts, and did a bad work inside the hood. I told them: the painter just spray color without sand before do it. So, I bring back my car again the next day. Wait another week, and wt u see in the pic painted with scratches is how they leavy my car inside the hood . Really is a bad work wt they did in my car, and everytime they call me to pick my car, the said: the car is readr to pick up, and we checked it. But they didn't. I keep my car how is at this point, because I'm tired to bring back my car, And always is something they did wrong. I don't understand why if they have to fix what they did bad. Why don't fix everything good at the same time? They wait to see if the customer see what they didn't fix. That is wrong.

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Florence Curtiss

Thank you so much to Joseph and his team for working so hard on my vehicle. They did a smashing job on it. It looks so imimmaculate I was very impressed. Especially they completed the work a week early before the estimated pick-up date. The whole process was customer service friendly and very professional on all front. Thank you so much! Yes, I would highly recommend them for any body work. You guys rock!!!