Firestone Complete Auto Care NJ 07054

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Dana Depasquale

We worked directly with Emilio. Over the phone, we agreed to a crankcase vent hose replacement and a fuel system flush. When we arrived, we were told an oil change and spark plug replacement had already been done, work we never authorized. Meanwhile, the repairs we actually agreed to had not even been completed. That is completely unacceptable. You do not perform additional services on someone’s vehicle without clear approval. It is even more frustrating when the work that was approved is still pending. The entire interaction lacked transparency and clear communication. We should not have had to question what was being done to our own car. After this experience, we looked at Yelp and saw other reviews describing similar issues involving the same staff member. That is concerning. We expected professionalism and honesty. This experience did not reflect that. We will not be returning.

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Sasho Cvetkovski

I got a great deal around Thanksgiving Holiday but whats more important is that i found understanding with the personel at this location who met my needs and helped me out get full package for 4 new tires. After couple of months driving i can also say that the technician did great job installing the tires. I don't usually write reviews but this one is ? deserved. Thank you Jill and Tony, you guys are amazing

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Glenn Allen

The driver’s-side rear tire lost air on I-80 during morning rush hr. Fixaflat let me drive it a bit but I couldn’t break the lugnuts and it wouldn’t accept air. I called Firestone and a calm, mature, fatherly voice encouraged me to bring it in. When I got there (1 mile away), the guy said I’d be “next,” which was encouraging! I waited abt 2 hrs wherein they changed all 4 tires (the flat, punctured one and 3 near-bald ones). Yay! When I drove away I was pleased and the 3 hubcaps were on. 2 came off along the way to my job (11 miles away down I-287) in a safe industrial park. I’d put them on some 6 mos b4 & they never came off. I called Firestone and was told “if they were on when you brought it in they were on when you left,” & when I called again I just asked that next time they attach them better bc I had to replace them. The guy said he’d relay the msg but there was no “we have some in the back” or “you can get them cheaper at…”. It was kinda my problem. Still, I’m glad the person who picked up initially was so friendly bc I’d have had to call AAA or gone elsewhere. So for that I’m grateful. / Glenn Allen