Advance Auto Parts NJ 08857

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nan nan

I recently had an incredible experience at Advance Auto Parts at 3103 US-9 in Old Bridge, NJ. I was dealing with a frustrating situation: my air pump for my tire was broken, and after trying to fill my flat tire, it ended up even flatter! Just as I was about to go find another air pump, an employee from a nearby eye doctor’s office suggested I try asking the folks at Advance Auto Parts for help. I figured they'd just recommend a product to buy, but I thought I’d give it a try. When I walked in and showed my broken air pump, a staff member named Jeff was quick to step in. He kindly asked where my car was parked and went back to grab their air pump. Jeff then helped me fill my tire without asking for anything in return! When I offered a tip as a thank-you, he kindly declined, saying he was just happy to help. Jeff and the team at this store are genuinely kind, friendly, and generous people. It’s rare to find customer service that goes above and beyond like this. If you need auto parts or just some honest help, I highly recommend visiting this location. Jeff and the staff here truly care about their customers!

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Raul Sala

Krenar at the Old Bridge location was extremely helpful. High level of professionalism as he assessed the car battery for my 2021 Mazda 3, performing diagnostics to determine low CCA value, and then helping me identify a suitable replacement battery which he installed on site. All this while having to tend to other customers in a courteous manner (he was the only staff member on site at the time). Wanted to tip him for his efforts performing the battery install (not so easy to secure the new battery into place, and it was raining). But he refused tip. Don't encounter this kind of excellent customer service much nowadays. Thanks so much, Krenar!

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Dzenana Dakaj

Krenar provided excellent customer service at Auto Advance. He took the time to answer my questions, made sure I got exactly what I needed, and was extremely courteous throughout the process. Highly recommend working with him.