Pep Boys Auto Service & Tires NJ 08854

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TINGTING ZHU

DO NOT COME HERE FOR TIRES! While most earlier reviews complained about long wait time etc. Mine being screwed up is a totally new level. The shop put on a different model of tire to an All Wheel Drive car, although the proper model had been written down at the very beginning. To add salt to injury, the way how this shop tried to “resolve” the issue was totally unbelievable and a clear “stonewall” tactic. I called the shop to verify if they would have the right tire before dropping off the car. New tire needs to be ordered. Thats fine. When I came back picking up the car, it was the first sight that the new tire was entirely different. The front desk person went out to check the car and insisted the tread is the same so it’s ok to have different models of tires on AWD cars (Seriously? A quick Google search would give anyone a “no” but a tire expert says “yes”). Then I took the two pictures and asked if these tires have the same tread. He finally admitted it was wrong. Then the stonewall and pointing fingers tactics started. When I asked to speak with a manager, I was told no manager would be available speaking. In the end, they drove the car back to the shop and forced to put on the spare tire without me agreeing to it (b/c the key was with them not with me), said thats all that they could do, and pretty much “swept” me out of the shop. Please evaluate if you’d like to be treated this way before coming in.

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Amir Ibrahim

The customer service provided here at this Pep Boys is great! They're always kind and helpful, especially Matt & Alfred. The work is done the right way and professionally. They work with me and call me with updates. I get my oil changes, brake work, radiator, and other maintenance for 2 cars here all the time. I'll be back to get a full set of tires & rims! They know how to take care of their customers! Two thumbs up!

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Sai S

Staffs were friendly. But you have no idea on when the vehicle would be ready and delivered to you. Needs to be a better system to manage the wait times and notify customer. To the store manager, offer at least basic coffee, water services to your customers.. store and wait area were dirty.