Route 23 Honda Service NJ 07444

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BUYER BEWARE. Overpriced. Upsell. Sharks. I’ve been too patient with this business, so here’s just a few issues I’ve encountered with them over the past 4+ years. The Lifetime Oil Change is a money making scheme to pull you in. It takes the techs about 12 minutes to do the oil change and multi point inspection and they make you wait 1-2+ hours even with an appointment. They try to sell you something that costs at least $200 every single time you go in. They sold me a $3500 extended warranty when I bought a brand new 2021 Honda Passport from them. I bring it in at 90k miles with starter and transmission problems. Starter issue is a recall I’ve had done before and needed again. They tell me I need a new transmission and quote me over $11k. I tell them I have an extended warranty. Oops! They quote the extended warranty company a lower number. Still try to sell me a new trans for $5000 difference. I get my car back after a month! The vehicle is driving worse than before with new issues. No coolant in my reserve tank after driving only 600 miles after picking it up. Major problems with suspension and steering. I bring it back in and my motor mount was off! They didn’t even mention that before telling me the coolant reserve tank wasn’t empty (bc I filled it when I realized it was empty before driving over 20 miles to the dealership) and I need new front brakes, over $800, when I just had them done at 77k miles. I say what about the issues with my steering, “oh the motor mount was off.” I just picked up the vehicle after they apparently fixed it and the steering is still messed up, vehicle still vibrates while maintaining speed. $50,000 down the drain. Bought & financed the vehicle with 10 miles on it. The collision mitigation system also destroyed my rotors before 20k miles and they refused to repair bc the rotors were not under warranty even though it was the malfunctioning CMS. I turn it off every time I drive now. As well as the auto start. The transmissions in these vehicles are unreliable! The vehicle is not built to last. Their salesmen, finance guys, cars, techs, and service team are not your friends and they will drain your bank account and waste your time all for some commission. I’m severely disappointed as I kept giving them chances. They also have an arbitration agreement slid into the sales contract which is a huge red flag I missed. Shame. Report to Consumer Affairs!

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Jackie Duerr

What happened to this dealership?! My husband and I have bought many cars from this dealership but all of a sudden, service is HORRIBLE. They say they give you lifetime oil changes but when you need one, it seems you need to wait a lifetime. They make you jump through hoops just to get this so-called free oil change. When you do wait for weeks to get an appointment, they still make you wait a couple of hours. For that express service they make you wait THREE hours - even if you go there very early. There just doesn’t seem to be any care at all for regular customers. Once my current lease is done, I do not think I will go back to this dealership anymore. Am actually now looking at other brands - which is really a huge deal for me because I have always had a Honda. This dealership though has soured me on Honda.

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Katy Temple

I went in and asked them to check the computer/chip on my car because all of the lights on my dash come on and stay on every time I turn the car on. My regular mechanic suggested this to me and was certain it was a computer issue since the car is driving fine and nothing is actually wrong aside from the lights. The service department immediately tried to tell me I had something wrong with my front right tire, and then tried to tell me my engine was failing and gave me an insanely inflated estimate of over $8k. When I called my regular mechanic, he said this was near impossible and wasn’t even sure how they came to that conclusion. When I relayed this information to the service department, all they did was tell me to look at the diagnostics. They’re really just trying to rob people blind. In the year 2026 I was hoping we’d get over the whole “trying to rip off young women because they’re stupid” thing. I’m appalled by my experience and would not recommend them even under dire circumstances.