Walmart Auto Care Center NJ 08857

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Renee Bulone

Horrible customer service, extremely unnecessary long wait times, under stocked, unknowledgeable staff. Bunch of kids working the counter who have ZERO customer service skills and slowly, nonchalantly walking around “looking” for parts. Waited 45 minutes to be told my oil filter wasn’t in stock and I made an appointment & arrived early. Do not recommend. Good old fashioned customer service is gone. Training needs to be improved and implemented to ensure customer satisfaction.

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ILYAS TINGIR

Very disappointing experience with the Auto Care Center. I purchased 4 tires online during Black Friday and scheduled installation at this store. My first appointment was canceled due to weather, which I completely understood. However, when I tried to reschedule, I was told the store could not hold the tires. Because of this, the system automatically canceled my order — this was NOT customer-initiated. As a result, I lost my Black Friday pricing even though the issue was caused by store handling and system limitations. I contacted customer service multiple times and even spoke with supervisors, but the store was unwilling or unable to help, and no meaningful resolution was offered. This situation could have been easily avoided with basic flexibility. Instead, the customer pays the price for a system failure. I would not recommend using this Auto Care Center for tire installation.

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Samer Safwat

The price is good if you’re willing to waste more than two hours of your time! My appointment was 8:00 am. I arrived on time they spent one hour to find my tires! And more than another hour to install it!! Technicians have a terrible attitude and they don’t care about wasting peoples time! Bad experience, will never come back again.