AutoZone Auto Parts NJ 08096

K

Ken J

I visited the store on Thursday the 18th and had a very disappointing experience. When I arrived, there was one customer at the counter being helped with a battery. That customer was on the phone trying to figure out what he needed, while the employee at the register simply waited. I was the only other customer in the store, and I was trying to purchase a simple engine air filter. There were five employees working at the time. The manager saw me waiting in line but chose to go outside to install windshield wipers for another customer. Two other employees were at the opposite end of the store doing what appeared to be inventory or another task, and another employee walked in with food in his hand. I waited in line for about five minutes, clearly visible, and no one offered assistance. I eventually walked out. As I passed the older manager, I said, “This is ridiculous, five people working and nobody helping me.” He did not respond and continued on with his business. This was extremely frustrating and not the level of customer service I expect. I hope this feedback helps address staffing awareness and customer prioritization going forward.

c

christian ponto

I had such a great experience with Robert at AutoZone. He went above and beyond helping me out, he changed my car battery for me in the pouring rain without hesitation. He was patient, professional, and made sure everything was done right even though the weather was miserable. You don’t come across people willing to put in that kind of effort every day, and I really appreciate his help. Thanks again, Robert, you turned what could’ve been a stressful situation into a smooth one

D

David Kramer

Be wary if you come here for a new battery installation. I was given the run-around by an associate who clearly just didn’t want to do the installation. Instead of just saying they couldn’t, he kept listing off rather silly reasons why he couldn’t change the battery. To top it off, the battery test he ran came back good with 100% health. When I had AAA come out the same day to install the new battery, their test came out at 12% health with a recommendation to replace the battery. Seems like the tool at AutoZone spits out 100% to give the employee a reason to not install a new battery. I don’t trust them and will not return here.