Pep Boys Auto Service & Tires NC 27514

T

Tasmaya Lagoo

I changed my engine and cabin air filters literally the day before taking my car in for an oil change. So I couldn't help but laugh when I got a call from the shop recommending that I change my "dirty air filters." I understand that up-selling has to be a priority for almost any garage. Building trust and credibility should be too.

K

Kaylee Chesnutt

I came to Pep Boys in a bind due to a flat tire I had experienced while travelling. Despite it being later in the day, the men here did their very best to get me back on the road safely at a price that you can not beat. Not only did i receive good service, but they are so nice! Best experience at an auto service shop i have ever had!

S

Sierra Hudson

DONT go here. My car died at autozone on a Friday night. This was one of the shops open on a saturday in the area and had an easy towing service so I decided to go with them. I was assured that they would be able to figure it out. I dropped my car off via tow truck on saturday morning. I get a call right before they closed on saturday that the issue was too complicated and the main mechanic would be back monday. I waited patiently, monday came and I got NO updates at all- was dismissed by the staff all day. I had my fiance call and they just lied to him. Finally get a call Monday right before they close that they found the issue was my battery was not connected properly... is that an issue an expert mechanic needs to fix?? I am very disappointed with the communication and delay in service, my car was on property since Saturday morning and they did not even touch my car until Monday at 4pm... for a battery issue which should have been an easy fix. Above all that they charged me $60 for an "electrical evaluation" on top of the $85 I paid to tow my car, I doubt they truly evaluated anything but the battery. Horrible experience. Will not be back. I should not have to beg for updates on my car, and it should not be dismissed for days for a simple issue.