Capital Automotive NC 27858

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Julie F

I would like to extend a huge thank you to Capital Automotive for their honesty, professionalism, and exceptional service. I initially took my vehicle to the Honda dealership, where I regularly go for oil changes, and asked them to inspect two specific concerns I had noticed. When I received the estimate, I was shocked to see a quote exceeding $13,000. Although I was provided with a video highlighting the areas of concern—along with a list of 9 additional issues!!!! NINE OTHER ISSUES!!—I let the dealership know I did not agree with their extra findings nor the price of what I had questions about and that I was going to seek a second opinion. The dealership all of a sudden began offering discounts for the said work needing to be done! I let them know I was NOT agreeing to any discounts but I was going to have another professional evaluation. I then contacted Capital Automotive and shared the estimate I had received. From the start, their team was transparent and thorough. After inspecting my vehicle, they carefully explained what genuinely needed attention and clarified why several items listed by the dealership were unnecessary! The technician and Page took the time to walk me through each recommendation, ensuring I fully understood the work being proposed. The final estimate from Capital was $1,200—an enormous difference. The repairs were completed quickly and efficiently, and Page maintained clear, supportive communication throughout the entire process. I truly appreciate the integrity and customer care demonstrated by Capital Automotive. I will no longer be taking my car Honda.

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Noah Zenger

Capital Automotive is the best. Very kind staff, great quality of work for a great price. I had my yearly inspection as well as routine oil change and tire rotation done and they went ahead and replaced my cabin air filter because it was in really rough shape. I highly recommend them for any maintenance needs you have routine or otherwise.

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Benjamin kristoff

Terrible Experience! Buyers beware. My daughter, a student at ECU called me on Thursday about an unusual noise her car was making. She mentioned due to the proximity to the school she had found Capital Auto. I called Capital Auto and spoke to Sean who said to bring the car in around 2:00 pm so that he could have a look at it to diagnose the problem. I asked him to please call me, and keep me informed once they had uncovered the issue prior to completing any repairs. My daughter dropped the car off at 2:00 as planned with the service rep and she was informed at the time that Sean was not there at the time. We never received a call, so my daughter called early that evening and they were already closed for the weekend and remained closed until Monday. On Monday morning I received a call that the car was ready to be picked up and that it was low on power steering fluid. The charge was a total of $59.90 :$50 for LABOR, $4.99 for parts, $.99 for SHOP SUPPLIES, and $ 3.92 For Tax. She confirmed there was no issue and no work completed, and no leaks. I told her that that seemed a bit excessive, since no repairs were needed, and that I had asked before any work was to be completed, to call me. She said she would have the owner Dean to give me a call to discuss. Later that day I spoke to Dean and it was obvious with his disposition, that he was agitated, that I would even ask for explanation of the cost. He further explained how difficult it is to find good workers these days to show up and that he personally had to diagnose the car himself. When I explained the situation that my daughters car was locked in the shop all weekend, and that no one had ever called us, he stated that it was not his fault the car broke down. I explained that it was not broke down, and that it was only making an unusual sound. He said that he apologized no one called us, and that he personally added the steering fluid as part of the diagnosis. With that said, he wanted to know what I wanted to do about the cost. I stated that I would be willing to meet him 1/2 way, though even that seemed costly since no work was rendered. He then became even more upset and began yelling stating that he should have charged me a minimum of $100 and even that would be fair since he had to take the time to look at the car himself. He also said that he has a minimum $ 83 fee for diagnosing any vehicle and that is disclosed to everyone up front. I thought that didn’t make sense either since the charge was for $59.90. He further yelled that I will pay the charge! I stated that I would, and further explained that I will not be a return customer. At that point, Dean screamed, “you will being paying cash, No Credit card, and No Debit Card!” I stated that would be difficult since I am not in town as I had explained before, and that my daughter is a student. He yelled, Exactly!” and then proceeded to hang up. Be careful, even though this is a AAA certified garage, that does not equate to good service, or honest work. Buyers beware! I would suggest checking with a reputable and recognizable name such as Precision Auto Tune, Midas, or Meineke, especiallly if you live out of town and your child too, is a student. Good luck and scratch this one off the list.