Pierce Tire and Service Center NC 28782

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Chris Steffenhagen

Brought my Honda in to get the harmonic balancer replaced, and the mechanic that worked on it proceeded to tell me the crankshaft was to wallered at the keyway to be usable and that I would have to replace the crankshaft. So I was charged labor for what was already done along with a $75 towing bill in which I live a mile from the shop. A friend of mine that happens to be a mobile diesel mechanic came out to the house and welded up the damage and regrinded the keyway. Took him 2.5 hours start to finish and charged me $250.00. Wont be doing anymore business with this place.

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Julia Mcmonagle

Leaving one star feels generous, but I am sharing this to help others make an informed decision. Our tire blew out after a snowstorm. We installed a spare just to get by, but due to incorrect lug nuts, the e-brake was damaged. We rely on this vehicle for work and daily life, and it is our only transportation. With another storm approaching, time was critical. We had the vehicle towed less than three miles to this shop, which cost $100. At that point, we were told we likely needed two tires and possibly a repair. We expected clear communication and timely service. Unfortunately, that did not happen. Over the next three days, we repeatedly had to call for updates because no one contacted us. Each time, we were given different information: first a possible hub assembly, then that it was “in a queue,” then that a specialist would look at it. We were promised a call by noon on Friday. Friday a bad snow storm was coming, and I had explained to them on Thursday that I understand our car is in line, but we really just need the two tires on before end of friday. That call never came. When we called at 12:45 PM Friday, we were told the bolts could not be rethreaded and were dismissed on the phone. Hours passed with no further update. Later that afternoon, we asked that the car at least be reassembled so we could tow it elsewhere. We made it very clear that we still wanted the two new tires we had ordered. When we arrived, we were shocked. The vehicle was sitting outside in pieces, in worse condition than when it arrived. No tire was mounted. The rim and parts were lying on the pavement. Additionally, we were informed that our new tires had already been sent back earlier that day without notifying us. The owner later acknowledged this was a mistake. We were left with a disassembled, undrivable car and no replacement tires. When we asked for the old tire to be mounted so a tow truck could safely load the vehicle, we were told it would cost another $200. Even making the vehicle minimally transportable was initially refused. The shop first attempted to charge labor for this situation. Only after we calmly reviewed the timeline, and the fact that the car is now worse than when we brought it, and the returned tires were the charges waived. While we appreciated that the bill was waived, the larger issue remained: after three days, our only vehicle was returned to us in pieces, just before another winter storm. What we asked for was simple: Two tires, honest communication, and our car returned in one piece. What we experienced was: • Repeated lack of updates • Changing explanations • Parts returned without notice • A vehicle returned disassembled • Added stress during dangerous weather We are documenting the condition of the vehicle and any additional repairs required. If you depend on your vehicle and expect clear communication and responsible handling, I strongly recommend considering other options. This was one of the most stressful service experiences we have ever had. Please go elsewhere.

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Rachel Clark

Everytime I come in for a service they’re so good at what they do, and the front desk staff is so nice. I never feel awkward going in there as a girl either. I recommend this place highly to anyone in this area!!