Firestone Complete Auto Care NC 28504

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Timmy Smith

Took my father's truck in for a wheel alignment. Only to be told that wheel bearings were bad and control arm needs to be replaced. Took it to another shop only to find out that both items were fine. Refused to honor a lifetime alignment policy on both times , even when I told them the vehicle is fine . Complained to the corporate only to have a call from the store manager who didnt care. Save yourself trouble and time go somewhere else

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Tyniesha Cobb Lee

I was truly impressed with the outstanding level of service I received during my visit. The staff went above and beyond to ensure that every aspect of my experience was exceptional. From the warm welcome at the door to their attentive and knowledgeable assistance throughout my time there, I felt genuinely valued as a customer. The environment was also inviting and well-organized, contributing to an overall feeling of care and professionalism.The staff went above and beyond to ensure that every aspect of my experience was exceptional. From the warm welcome at the door to their attentive and knowledgeable assistance throughout my time there, I felt genuinely valued as a customer. The environment was also inviting and well-organized, contributing to an overall feeling of care and professionalism.

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Mel L (Betty)

Wow such an awesome experience. I came in for a checkup on my KiA since it was shaking up. Had an employee Johnathan greet me with a smile and asked me what he could do for me. Very attentive and told me he would check it out and let me know. I Was skeptical and waiting for the worst. I didn't wait to long when he came back and gave me a detailed estimate with the damage the car actually picture with proof. I was devastated but Johnathan told me not to worry that he understood and if I wanted to I could apply for their card and could just put the total on it. It was easy and fast.I was approved right away with a credit amt that was more than the total of the car fix. This was a great experience and Johnathan made it very easy and comfortable will definitely return excellent customer service.