TowBoat U.S. NC 28480

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Vic Vance

I have been an Unlimited Towing customer of Boat U.S./Boat U.S. for 11 years. Yesterday my boat would not start at the dock. BOAT U.S. states: Boat Towing Member No out of pocket expense for towing in an unlimited service area.An Unlimited Service Area is up to a minimum of 25 miles from the responding TowBoatUS Port. * Professional 24/7/365 towing dispatch * … * BoatUS pays for your on water towing, jump starts, fuel delivery* “Professional 24/7/365 towing dispatchBoatUS pays for your on water towing, jump starts, fuel delivery.” I called Boat U.S. 1. Chris answered. 2. I asked “Can you send Boat U.S. to try a jump start?(One of the benefits listed on my membership below). If that doesn’t work, can you tow me to my service dock?” Unlimited Towing membership. 3. After answering a lot of questions from Chris, I repeated my jump start/tow question 4. He told me because I guessed battery “it is an electrical - not mechanical problem” and is not covered. I told Chris “I am not a mechanic. And certainly not qualified to diagnose engine problems. He told me he would send me an invoice that had to be paid before BOAT U.S. will come. I asked to speak to his supervisor. Chris said “She will tell you the same thing I did.” I was on hold for about 22 minutes. 5. Supervisor Karen/Boat U.S answered. Karen was patient as I explained I was an 11 year customer and needed assistance. 6. Then Karen read me the fine print that restricts towing and jump starts if you are docked at your home dock. If you were 25 miles offshore, you would not be charged extra for towing or jump start. 7. Later, I received a text from Boat U.S. saying it will cost $350 an hour for towing to a repair dock. I assume, the same rate of $350/hr. for a jump start. BOAT U.S. says they are a “community for boaters” yet advertise “UNLIMITED TOWING INSURANCE” and no cost to you JUMP STARTS. insurance is limited by hidden asterisk restrictions* especially when you need it. HINT: “Unclick automatically renew”. This way you have a choice if BOAT U.S. reduces benefits by hiding it in the fine print while increasing costs to you.

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Tom V Tom V

Hats off to Captain Tom Morgan - he saved me from being swept out to sea at Rich’s Inlet today. Went out for a ride on a beautiful day and ran afoul of the new sandbars piled up on the inside of the inlet. The outgoing tide swept me deeper into the inlet & closer to the breakers along the beach. Luckily Capt Tom arrived and pulled me off the bar!!! A real lifesaver!!! Great seamanship!!!!

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Mitch T

After 8-years of boat ownership … it finally happened yesterday. I needed a Tow home off the coast of Wrightsville Beach after fishing for Spanish Mackerel. Joe the boat Captain who was dispatched from TowBoat U.S. arrived quickly and exactly at the time communicated (in scheduling the haul). He was extremely competent at pulling alongside and hitching my boat up. Joe safely navigated the inlet, ICW and dropped me back at my home dock. A great customer outcome … accurate/quick dispatching, a safe tow operation and a friendly/service-focused Captain. Thank you TowBoat U.S.