Body by Cochran Collision PA 15234

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HANISH S. NADKARNI

Excellent and high quality service. Gina the Collision Estimator/Advisor was very courteous, knowledgeable and professional. Gina was diligent to provided timely updates. Brandy in the front office/lobby was extremely kind and helpful during the onboarding and offboarding. Overall the Body by Cochran Collision delivered quality par excellence work. I would highly recommend Body by Cochran Collision.

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Miranda Maleski

Only place that I found that will service Tesla bodies. I went to the castle Shannon location because the Wexford location will not pick up their phone. They were processional and prompt. Communicated directly with the insurance company. Rental car was easy. Picked up and dropped off at Cochran. My car was done 2 weeks before expected which was fantastic!

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Wade Lipscomb

I had a pretty terrible experience here and would not recommend this shop to anyone. I took my car in due to a side swipe, but it was after the service that the problems started. I received my car back and immediately noticed that the front camera no longer worked. The camera was never an issue in the past. I drove my car for a week between the side swipe and this service and the camera was fully functional. I brought my car back for the first time the next day and was told that they were unable to figure out the problem, but would put it into insurance as it may have been part of the accident. I took my car home and waited until the new camera arrived. Durning that time, I noticed a rattling coming from the front driver side, where the repairs were made, when I went over 60 mph. I informed the rep, Chris, and he said he would diagnose it when I brought the vehicle back in for the camera. The camera came in a week or so later and I dropped my car off with the expectation that both problems would be corrected. I received the first call about the camera and was told that the new camera also does not work, he said it must be another issue. He mentioned that they would not do any further testing as it would not be covered by insurance. I informed him that my camera was operational after the accident and only stopped working when I received the car back from him. He replied that my bumper had been worked on before so that may have caused the issue. He was correct, my bumper was worked on in the past by a Chevy dealership years before, however, the camera worked properly the entire time I owned the car. He called back a second time, which I missed. The voicemail said they could not replicate the rattling, but did hear an empty bottle rolling around in the back. Admittedly, I do not know much about cars, but I know the sound of a bottle rolling around. I also sent him a video of the rattling prior to the service, which sounds nothing like a bottle rolling around. When I finally picked up my car, the first thing I noticed was a ton of dirt on the bumper and hood. I looked closer at the hood a noticed a new scratch that had not been there prior to the third trip to the shop. To my surprise, when I put the vehicle in reverse, I had a huge yellow exclamation point on my camera despite being told my vehicle was ready for pick up. Both Chris and the mechanic that spoke to me about the bumper were extremely unprofessional and rude. I did not re-enter the shop to discuss the issues as I was not willing to give them my vehicle for a fourth time. I immediately called Nationwide and set an appointment at a Chevy Dealer. The only positive of the whole experience were the nice people that worked at the front desk.