Pep Boys Auto Service & Tires PA 19038

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Sarah Paz

UPDATE >> My review started here: I got a flat tire while visiting a friend (2hr 45m away), called on a Saturday to check availability, but they were honest about the wait time (2-3hrs), which wasn’t going to work with my schedule. I reached out later that day, and was able to schedule a tire patch appointment for the following day. The phone and in person communication was direct, clear & honest, and the service was fast!! They even let me know that I had a few tail lights out (and how much it would cost if I got a ticket)! It was kind of them to let me know! I was so grateful I didn’t need to buy a new tire, since the tire wasn’t even a year old!! BACK IN MARYLAND (AND MOMENTS AFTER LEAVING THE ABOVE REVIEW) >> I went to check my car in the garage (haven’t driven it since arriving home on Monday), and we discovered that the “patch/plug combo” had “unplugged” itself (see pics below). My partner, who is a retired mechanic, mentioned that sometimes when a nail/screw goes in at an angle, it makes it a skosh more difficult to fix, and this was one of those situations, where my tire had a screw lodged into it at an angle. Anywho, my partner was able to plug it, though I was hoping the patch/plug I paid for would work. He had additional thoughts, I’ll simply share photos below. The tire service work got me home (2hr 45m drive), thought it didn’t last…at all. I haven’t called them back yet, but if I received some sort of a refund, I would consider that a positive step in customer service and I would update my rating and add a note within the review that mentions such. (Started as a 5, went down to a 2)

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N. G

I scheduled a brake service appointment after receiving a brake fluid message. The team called ahead to see if I could come in earlier, explaining that depending on the issue, they might need to keep the car overnight if I arrived at my original time. I really appreciated the proactive call and the transparency. I was able to come in early, and after a short wait, they let me know everything was fine—the message was just a routine service reminder. It was such a relief to hear there was nothing wrong (and no big bill!). I’m very grateful for the care and thoughtfulness the team at the Glenside location showed. I’ll definitely return in the future if I need service.

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Judy Whisman

I recently took my 2017 Subaru Crosstrek to Pep Boys in Glenside to have a headlight fixed and had a great experience. The staff was very friendly and professional from the moment I arrived. I waited while they completed the work, and the waiting area was comfortable with plenty of seating, TV and coffee available. The repair was done efficiently and everything worked perfectly. I will definitely use this Pep Boys location again for other services and would highly recommend them.