Advance Auto Parts PA 17225

T

Tiffany Worthington

Honestly this store should be closed for good. My issue is with the employees in total. This store and their employees encourage illegal, rude, and dangerous activities. The employees enjoy hanging out on the property after hours revving their modified vehicles, doing burnouts, and driving through not only the stores grass but the grass belonging to the residence and other businesses. When confronted, they acted threatening and the store manager refuses to deal with the issues. Due to this being private property, only the employees can get the police to actually do anything. They refuse to do so and encourage the behavior. I enjoy having my children woken up and being woken up by the employees revving their modified vehicles all night long… *Note my sarcasm…

D

Don Cordell

Very poor customer service. Employee was very rude , inconsiderate, lacking customer service experience. Should not be working with the public. Did not want to hear my problem. I'm not a mechanic I am an auto parts store. This was my worst advanced auto parts store experience ever. Not sure what his name was but his black ear piercing should give him away. Def needs a major attitude adjustment. I've been in customer service for over 30 years and would have been terminated for this kind of behavior. I will never visit this location again.

C

Cherie Gearhart

I'd say customer service was sub-par but nonexistent to rude is more accurate. My husband and I walked in to no greeting at all. We appeared to be quite an annoyance to the boy (receipt says Cody) behind the counter. Mainly noted by the fact that he couldn't be bothered to look up from whatever he was watching on his phone. As he spoke to my husband, continuing to watch his phone, the tone clearly showed that we were indeed disturbing him from getting paid to watch TV. My husband explained that a boy from Auto Zone said that Advanced carried the part we needed. He responded with, "well, I've never heard of that before" & "I don't know how the hell he knows what we carry." He then sauntered back to retrieve a coworker. This gentleman looked for a part number, and found it with little effort. Luckily, that made the exchange shorter. We left there, satisfied with the part & convinced even more that online is the way to shop. And certainly not from Advanced Auto Parts. Honestly, if you hate your job that much, leave, no one is forcing you to be there.