AutoZone Auto Parts PA 17225

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Hesam Shabani

I was traveling from Toronto to DC area on labor day weekend. My kid got injured while walking to the restaurant next door. I tried to purchase first aid kit at this place and the two gentleman working there rushed to help by asking "do you need it now? Someone got injured?", and they gave me what I needed. They didn't even charge me for what they provided. I greatly appreciate them and I totally recommend this business as they proved they are taking care of people. Thanks!

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Connie Slye

Wow! 5 stars for Shania. She’s a keeper. Give her a raise! She opened the store promptly at 7:30. Saw the battery in the back of my truck, grabbed it, and carried it in to the counter. I informed her it would not charge. She promptly got a new replacement. She found the warranty and applied a new warranty. I was out of store in under 5 minutes. All done before the male clerk made his way to his station.

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Shane Todd (Shanexxl)

Terrible customer service. Staff was rude and not knowledgeable. Especially the older woman who served me tonight. Showed up at store 4/7 and waited in line for 20 minutes. 1 new guy running the register. Explained my project and provided my VIN. Went through schematics on a needed part. After some digging we found a kit available thru their competitor that had the 2 larger gaskets I needed. Paid rush delivery with promise they would call Friday 4/18 and confirmed all my info and paid upfront. No call Friday which is the day I needed the part by even though they said they would. Called in myself late Friday night and confirmed the part had actually arrived. Went to pickup Saturday 4/19. Another single new employee running the register by himself. 2 others stocking shelves. Long wait as the person being helped was also struggling to find a part because none of the new employees know anything about parts or their system. Got my pre paid part and went to my car. Realized that I received a 3 pack of small bushings. Nothing close to what I ordered. Went back inside and got an older lady with a parts/customer service manager name tag. Rudest lady I’ve ever met in my life. I almost lost my temper at one point the way she was talking at me. I explained the part didn’t match what I had ordered and she immediately starts blaming me since I didn’t know the part number I actually ordered and it’s not their responsibility to know what part we need. I calmly explained again that that wasn’t the issue that what I ordered was only 2 gaskets and this was 3 bushings and that it didn’t add up but again it was my problem. At this point I got a refund in the past and left. I was already late on getting the part and was out the non refundable rush shipping fee, the least she could have done was have been apologetic and maybe spared some of her time to attempt to help me in a professional manner but instead I was left feeling like a moron even tho I did nothing wrong. I feel like the staff need to be much better trained on customer service and a better management team needs put in place so customers can get the help they need otherwise Advanced Auto and NAPA are right down the street and actually know their stuff or at least go out of their way to try. I’ll eat this loss as a learning experience to never do business here again.