AutoZone Auto Parts PA 18936

A

Anthony Fabbi

I had a really great experience at this AutoZone and wanted to give a shoutout to the manager I believe was named Craig (apologies if I got the name slightly wrong). He went above and beyond to help me out and made what could’ve been a stressful situation incredibly easy. From the moment I walked in, he was friendly, knowledgeable, and genuinely willing to help. He took the time to listen to what was going on with my car, explained things clearly, and made sure I left with exactly what I needed. It’s rare to come across customer service like that these days. You can tell he really cares about both the customers and the store. AutoZone is lucky to have someone like him leading the team. Thanks again for the excellent service!

C

Charles McHenry

Bruce and crew at Auto Zone on 309 were absolutely top notch. We needed a new agm battery for my Son In Laws Buick. They had the right one, gave him the proper optional stuff to make sure the battery stayed healthy amd didnt oversell him. Once we got the battery installed we needed more help with a stretched terminal, a broken hold down and a warning message on the dashboard that wouldn't go away. We took the car back to Bruce and Company, and they walked him right through all the issues, tested everything they could (over and above) made sure he had what he needed, kept budget in mind and sent him on his way confident and without a worry. They're patience and kindness were exemplary. Excellent crew, and a great leader in Bruce. Thanks again guys, peace of mind and not feeling like you got overcharged and pushed out the door to make sales goals really felt refreshing also. All Auto Zones have been good, this crew tops them.

C

Carolina Pachas

I had the best experience today at this AutoZone! I had a dead car battery and a heck of a time replacing it - the terminals were so badly corroded that the positive terminal was pretty much welded onto the post until I pried it off with the power of baking soda, a flat head screwdriver, and stubborn determination. I Uber'd to this AutoZone to get a 2pk set of terminal replacements and Chris P, one of the associates there, rang me up and was very friendly. Unfortunately, the replacements only fit the negative post, so I went back to get a larger one. I also decided to get something to help prevent battery corrosion and Chris P helped me with finding a basic set of pads and grease for a great price! I really appreciated that he was honest and didn't try to upsell me more than I needed. Later on though, I had to return again because while the terminals were replaced and my car was running again, one of the screws for my battery hold-down had rusted over and I was unable to screw it back in! A different associate attended to me then, I forget his name, but while they only had universal hold downs that didn't fit my car, he still went above and beyond and found a spare part that would fit. He even went out in the cold to install it and didn't even charge me for the spare part! Even Chris P. was still there and he chatted with me for a while. Overall, the people at AutoZone helped turn my crappy day of car trouble into a better one. Often as a woman I feel intimidated going to these places, but never once did the associates make me feel bad, if anything they were the best! I will definitely return whenever I have any more car trouble...but hopefully not anytime soon ?