Advance Auto Parts PA 18964

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Annette Quinn

OUTSTANDING!!! I needed a new battery, and noticed that Advanced Auto has free installation. So, I called a couple of stores, was told to come in after 3. (It’s now 11am and my car is outside running as I had to get it jumped that morning and I don’t want to shut it off for fear of needing a jump again.). I call another store and the representative asked me what type of battery I currently have in my car. Uh, a car battery. Who knew I had options! I asked him where I would find that out and he actually hung up on me! Nice. I called Advanced Auto in Souderton and Jill answers, I ask her about the battery, her response was to come in at any time, and they are well stocked. WONDERFUL! I go there, she is currently helping another with his battery. I noticed she was very thorough. My turn comes, and again she is very thorough. Instead of just selling me a battery, she wanted to test it and noticed it was under warranty through Honda. She did test it for me and sent me the diagnostic info, but told me not to buy a new battery if mine was covered. So she jumped my battery again, sent me on my way, but not without telling me not to shut my car off before I get there and if I did need a new battery to come back to them! Love it! She also helped me with some other questions while I was there! I will definitely go back there, even though it is a little bit farther, but you can’t beat great service!!! THANK YOU JILL!!!! I did want to say the other people working there were also very friendly!

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David Keefe

DISAPPOINTING!! STOPPED IN FOR SOME WIPER BLADES FOR MY CAR. WAS EXPECTING TO HAVE SOMEONE INSTALL THEM AS ADVERTIZED. THE STORE WAS EMPTY AND 2HRS BEFORE CLOSING. MAYBE SHOULD HIRE SOME PEOPLE WITH A BETTER WORK ETHIC.

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Rinn

I needed a new battery installation - they didn't have my battery in stock so they took my number down and ordered the battery to come in. They ended up calling me later that evening saying the battery was in and told me I could come in the next day for the free install. I told them I could make it ~4 after work. Turns out that I needed to get the battery replaced much sooner since I couldn't start up my car that morning, so as soon as my car was jump started I went over there (~8 in the morning). Jill did a thorough job with the install (including cleaning off the corrosion that was on the previous battery) in lower than 20 degree temps which I felt so bad about. The times I've previously come over to buy products there I always had a good experience.