Pep Boys Auto Service & Tires PA 16801

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Hailey Nicole

I went to Pep Boys for a blower motor installation after mine stopped working. I already had the part and knew exactly where it was located but unfortunately did not have the means to complete the repair myself. I was told the service would take approximately one hour, but I was there for over three hours. I want to acknowledge that Doyle was extremely helpful. I was very distressed by the situation, and he made a genuine effort to assist me, which I appreciated. During the service, my steering column was clearly removed. On my vehicle, the blower motor is most easily accessed from the driver’s side by removing the brake pedal. When I left the shop, my steering wheel was noticeably misaligned and shifted to the left. I attempted to return immediately, but the store had already closed. On my drive home, I nearly got into two accidents as a result. When I called the next morning, one of the managers, Rita, answered the phone and responded in an abrasive and dismissive manner. She insisted there was no reason to remove the steering column and told me my blower motor was located on the passenger side, which was incorrect. Rather than listening to my safety concern, she became argumentative, which significantly worsened the situation. When I returned to have the issue corrected, the younger gentleman at the front desk was helpful, but there seemed to be reluctance to acknowledge responsibility. While I understand that businesses may be hesitant to assign blame, I arrived with a properly aligned steering wheel and left with it misaligned. That outcome is the responsibility of the shop. Although the blower motor itself was repaired, leaving with a new and dangerous issue and encountering resistance instead of understanding is unacceptable. Safety concerns should be taken seriously, and management should not be dismissive when customers raise legitimate issues.

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Bob Shaw jr

Was a big mess. Ordered tires 2 weeks earlier, got over to have them put on, said air compressor quit so they couldn't do them, rescheduled for following saturday.got call that day, they only had 3 cooper tires instead of 4 I paid for 2 weeks earlier. We're buy 2 get 2 free. So had to get 4 Goodyear tires instead at 181 dollars each plus alignment. Al.ost $1000. They did take 10 percent off but doubt i will ever go back.

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Kmcc

Confirmed 11:00 AM tire installation appointment yesterday at the State College, PA location for Cooper Endeavor tires. I drove 50 miles each way (100 miles round trip) for this appointment. When I arrived at 11:00 AM, I was told my tires were not at the store. No one contacted me in advance to notify me of a delivery delay. The manager on duty, Rita, never addressed me, explained the situation, or offered any solution. Only two young male employees attempted to assist. Leadership should step in when service fails — that did not happen. I left and returned at 11:25 AM. While waiting in the workshop arranging to have different other tires installed, the FedEx driver finally arrived with my originally ordered tires at 12:52 PM — nearly two hours after my scheduled appointment. If I had not delay or returned, I would never have known my original order arrived. This was a preventable operational and communication failure that wasted 100 miles of travel, fuel, and nearly two hours of my time. @PepBoys Corporate — this location’s delivery coordination and management response need immediate review. Customers should not have to chase their own orders to get service they scheduled.