NAPA Auto Parts - DARRELL'S AUTO PARTS TN 37313

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Nakkia Whitman

DO NOT TAKE YOUR VEHICLES HERE. Dishonest and unprofessional people who run this “business”. Paid over $500 for brakes and ended up having to take my car to another shop after giving them three opportunities to make it right after my brakes kept locking up when they did the work. Would only refund for two parts, and none of the labor.

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Brian Newton

Great place to by your parts very knowledgeable and friendly staff

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Xio

I had a great experience at NAPA/Darrell's and would highly recommend taking your business here. I went there for the first time in need of an atypical repair and wasn't sure if it was within their scope of service. They were willing to do the repair and really went above and beyond to help me. Here's a (verbose - sorry for that!) summary of my experience and what really stood out: *Friendly and Knowledgable Customer Service I called to ask first if they could do my repair. I was surprised/relieved when the woman I'd spoken with immediately knew that they could help and gave me a friendly invite to come on by. It was nice that I didn't have to go into a detailed explanation or wait for her to check with anyone. 20 second phone call, easy peasy. *Excellent, Reliable Repairs and Friendly, Skilled Service Team I didn't have to wait. They helped me out right away and finished the repairs quickly. I met the guys working on my machine - friendly, focused, and fast. I was impressed with their work as they were the !!!only ones!!! I'd found with the knowledge and skills to do the repair. Thankfully they got it running again!!! *Fair Pricing and Trustworthy I very much appreciated that they didn't charge me an arm and a leg. The cost was more than fair and lower than I'd expected. I get the impression they do their best in general to charge folks fairly. *Awesome People! As I was checking out, I had a really nice conversation with the woman at the front counter (I'm sorry, I should have gotten your name!). It's refreshing when someone treats you like a person instead of a transaction, and it makes a big difference. I left happy (obviously) and grateful for the high-quality service I'd received. This is where I will be bringing my business in the future and recommending to others for auto parts/service. Thank you all so much for your help!