A&R Complete Auto Care TN 37042

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Skeeeter

I used A&R twice and in short, would recommend them for your automotive service & maintenance needs. 2018 F-150 3.5 EcoBoost with cam phaser rattle, misfire and timing codes (big job) & exhaust leak (resonator delete, small job) on my son’s 2004 Cadillac CTS. Customer service was great for me both times. Jake, Chad and Christy(spelling?) were very personable, polite, communicated well and provided updates often. Labor price was a little high for the Ford job, but I prefer supporting local family-owned businesses when possible and it was worth it since I’m not physically able to do that kind of work anymore. With a job this big you can expect most mechanics to miss some things here and there (regardless who does it), but the test is what the company/mechanic does in response. I identified issues upon pickup, they listened to my concerns and vowed to make it right. Plus, they gave me a loaner vehicle each time I dropped the truck off to address new issues. I could have used my insurance company for a rental, but didn’t have to because A&R offered one, free/complimentary. This meant a lot since the Ford is my only vehicle. It allowed me to take care of my daily responsibilities without missing a beat. They even did some things I wanted done on the truck, but didn’t pay for because prices can add up quick. I appreciate that. As for issues I had with my truck after pickup, It would be easy to point fingers and assign blame, but understanding the maintenance process, technology, training, human error, old parts going bad (breaking, tearing, etc. during the process) and newly installed OEM parts being defective right out of the box (this happens) can make a difference in how you view services you receive. This is true regardless who you choose to work on your vehicle. They replaced some parts free of charge, whether they were defective already, they broke them or condition was unknown, which showed their commitment to me as a customer. Ford would not have done this. They would have charged for every little thing, even if they broke it. In the end, you want your vehicle fixed and so does A&R. You want to get on with your life without having to worry about your vehicle anymore (short term) and A&R wants to continue providing a necessary service to our community by keeping us on the road and safe. Reputation means a lot to any family-owned business, which is why I feel they take customer service very seriously. Choosing a big name dealership may or may not be what’s best for you, but I feel they are so big and so powerful, individual customers are not as important to them as their Brand. There’s no doubt in my mind A&R places emphasis on training/feedback to mechanics, lessons learned, customer service and performing quality work. They strive to be better. As long as you, the customer, understand this and don’t have unreasonable expectations you will have a great experience if you choose A&R. If you are hesitant about where to take your car, I highly encourage you to give A&R a chance. I’m confident they will do right by you. Support your local Family-Owned Businesses. Happy Thanksgiving! Note* Photo is not my vehicle, but added as a visual of similar vehicle having same work done.

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Barbara Sisson

I dislike writing reviews like this. I was really hoping for a great experience. I really hope that you look into detail as to who performed the inspection of my vehicle and ask if it is worth having someone on your team who may not have been the best fit for the job and do better by your customers. We work just as hard for our money as you do yours. I needed a diagnostic run on my Jeep to determine if the PCM was bad. I told them what I already knew was wrong with my vehicle since it was older and I am fully aware of what needed to be done. The price to run diagnostics is average for the area. However, Before my vehicle was brought in I replaced the spark plugs, wires, and ignition coil that day. Two days later they told me I needed OEM spark plugs and the wiring harness replaced before they could tell me if my PCM was bad. For those 2 things it was over $600 but there were also “shop supply” fees amounting to $200 on there and after taxes and fees it turned into an over $900 bill. I highly doubt the person who checked my vehicle so much as unhooked one of the wires from the spark plugs and checked and seen they were new on a vehicle that hadn’t even been driven for a full hour at that point. I was a mechanic over 21 years. I could tell if a wiring harness on the main gun on a Bradley was bad using a multimeter. If you cannot tell me the wiring harness is bad during an initial inspection without replacing it you are just as lazy as you are incompetent. I can tell you if it’s bad by peeling off the layers of electrical tape and use a $8 multimeter from Harbor Freight. I can almost guarantee they did not unwrap the tape from the wiring harness and inspect the wires but yet they said some of the pins in the wiring harness did not have continuity? Well if you inspected it thoroughly you would know what’s wrong. There are only so many faults for one problem either it is or it isn’t. Half the work had been done for you on figuring it out. If honest work had been done and I had been told definitively that the wiring harness was bad and exactly where the problem was in it nothing else, not some nonsense about using OEM spark plugs since I changed them you might have gotten my business. I would have also accepted I needed to replace both the wiring harness and the PCM but the end result would be my vehicle going to a dealership because I want a warranty on a PCM. I do not want to be contacted about my review. I am beyond disappointed, especially as a veteran.

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Jesse Gurkovic

I brought my Ford Ranger in for a grinding noise coming from the front end. The shop correctly diagnosed a broken axle within a day and even sent a link directly to my phone with pictures and a video showing the damaged part. That level of transparency really gave me confidence in their diagnosis. They had the truck repaired within two days, including completing an alignment to make sure everything was dialed in properly. They also recommended a few additional services but didn’t pressure me—just helpful suggestions. The staff was friendly, professional, and easy to work with. The repair was covered under warranty, so my out-of-pocket cost was great. The truck drives smooth again, and I wouldn’t hesitate to bring it back for future repairs or service. Highly recommend.