GARY'S AUTO REPAIR TN 37643

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Lisa D

Couldn't be happier! I just moved to Elizabethton and needed a new mechanic. As you know a truly GOOD mechanic is scarcer than hens teeth. I stopped by Gary's Auto Repair as my car was not starting correctly. He wasn't my first stop but he was the last. Instead of saying I needed an expensive starter or alternator (how would I know differently?), he determined it was my battery. I was on the road 10 minutes later. He is a very nice person to have a conversation with and never gave me an inkling of hurry, hurry, I'm too busy. My car will need routine work soon and I know who I'll trust it with.

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Pw M

When they are well staffed, they are good. But lately staffing has been an issue and its been a rough experience. Every interaction I've had with their management has been positive. That being said, I am editing my glowing review of Gary's to say I don't use them any more. After 3 instances of Gary's taking well over a week a piece for not terribly complicated jobs on my truck (fuel pump, breaks, upper radiator hose), I just can't handle the lack of communication, the crawling pace of work, and the mistakes. The last time I dropped my truck off, they installed the upper radiator hose incorrectly and it ended up getting cut by the radiator fan. Shannon offered to fix it, but by that point I was done. Not bad people. Not untrustworthy. Just in a rut of not great speed or communication. I'm sure it will get better: Edit: I wish you could see their comment. But I updated my rating to 4 stars from 3. They are good people trying to do good work. Everyone makes mistakes. I would never send anyone away from Gary's, but my work truck is my paycheck.

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K.R. Garrett

We were camping in the area and ended up having brake problems on our truck. They ordered the parts and had them delivered that day and were able to fix our truck that afternoon. It was a huge relief for us as we had a long trip pulling a trailer the next day. We could not be happier with the work done and the guys we dealt with. Thanks to Shannon and Gary’s Auto Repair for your honest, reliable and quick work.