O'Reilly Auto Parts UT 84067

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Lily Weyland

I purchased a battery earlier this summer that turned out to be completely defective. After bringing it in to be charged, it still did not work. When I returned to have it replaced, I was belittled and spoken to in a condescending, hostile manner by an older male employee. He was rude, dismissive, and made it clear he had no interest in helping me. Despite the battery clearly not functioning, he refused to replace it and instead recharged it again—unsurprisingly, it still did not work. I was treated as if I were incompetent and wasting his time. The situation was so poorly handled that my father had to call the store manager before anyone was willing to resolve the issue properly. Only then was a replacement approved. When I returned to the store, the same employee glared at me and continued his unprofessional behavior. There was absolutely no justification for the way I was treated. As a frequent customer who regularly runs errands for my family, I expect basic respect. No customer should be treated this way, especially not based on age or gender. This employee’s behavior was unacceptable and reflects very poorly on the store.

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Kevin Mickelsen

My experiences at this store (I will continue to update every time I visit): *D.J. helped me get the right cooling system thermometer & gasket for my truck when others failed to get the right one. *Jessie and Curtis helped me out with my SuperStart Premium battery warranty replacement. My thought thus far? - knowledgeable and helpful staff, product availability, rewards program… ?? I trust this store.

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Angela Poll

I wouldn't even give this store ONE STAR but you have to at least check one of them!!!! I asked for the sales guy named LUKE if he could put my headlight bulb in that I purchased from the store today and he started saying most cars are difficult and they are not equipped to do the cars that are not easy. I stopped him and said I was just in here 2 months back and the nice guy that I bought the headlight from didn't give me excuses he came out happily and was able to have it in and me back on the road in less than 10 minutes!!!!!!!! Now after I told good ole' LUKE this he said that the passenger side is harder than the drivers side like im dumb enough to believe that. I told him that was funny the guy that helped me from this location months ago didn't have any issues whatsoever!!! He than decided to blame it on his hands being to big and it might take a special tool to insert the headlight. The guy that helped me before DIDN'T USE ANYTHING BUT HIS HANDS!!!! TERRIBLE CUSTOMER SERVICE!!! IF I HAD KNOWN THIS I WOULDNT OF BOUGHT THE HEADLIGHT FROM HIM I WOULD OF WENT TO MY TRUSTY NICE GUYS AT "AUTOZONE" THAT DONT MAKE EXCUSES BECAUSE THEY JUST DON'T WANT TO DO IT!!!!!! YOU NEED TO HAVE PEOPLE WORKING AT YOUR STORE THAT WANT TO HELP CUSTOMERS AND ACTUALLY WORK. SUPER WEIRD AND DISRESPECTFUL!!!!!!