Elite Auto & Truck Service & Sales LLC VT 05403

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brian bennett

Very good experience, the owner fixed a leaky patch in my trailer roof that was not installed properly to begin with. He went through great lengths to ensure it would not leak again, despite the fact that it was not his work originally.

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Ian Streeter (Ian AS)

Waited weeks for them to still not pick up the phone, extremely high price, still trying to get ahold of them to pick up my car

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Rozalynd Jean

Wednesday, i got a flat tire. The company sent out a tow truck driver who was absolutely wonderful. He ended up bringing my car to the shop and said that they could have the tire changed tomorrow. I tried to call the shop multiple times the next day, my calls would not go through, and i couldn’t leave a message because the mailbox was full. I brought my new tire to the garage that I needed put on, and left a note with my name and number asking if they could call me later so that i can speak to someone and know what’s going on (Thursday). No call was ever made. Several times within the next 24 hours, myself, my partner, and both of my parents tried to call, still with no answers. One time my mom finally got through, and they said my tire would be done later Friday evening. We were given no time, and no one ever contacted me with an update. I tried calling again that night several times— again, no answers. The next morning, I still continued to try to get into contact with the company, and was unable to. Finally, around noon today (Saturday) I got a call that they were just now getting to my tire, but then it was done in a few hours. This entire process as a whole was very frustrating as the shop had my car for almost three full days, and not once was I able to speak to an employee myself and have any clue what was going on. They also had my car there for way longer than i had expected for changing a flat tire. This, again, is highly frustrating as it caused difficulties for me to get to work, and my partner was left unable to work at all without our car. I could understand and be patient with the length of time if there were difficulties getting to my car, but it would have been very helpful to know what was going on and not have been left completely in the dark. This is not somewhere I would return to get my vehicle worked on again.