IAA Richmond VA 23005

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Tara Singh

Hate to be that person, but if I could leave zero stars I would. Had a lady run into my vehicle and her insurance (Statefarm) took responsibility of the damages and had my car towed to this IAA location. After having them assess the damages and deem my car a total loss, they also refused to give me the total list of damages and how they came to this decision. I was forced to pay out of pocket to tow my car to another mechanic and get another assessment (which confirmed the damages were minor and NOT a total loss like IAA had initially deemed it). After finally picking my car from the mechanic, I found all of my personal belongings AND my license plates had been removed and separated from the car. Neither IAA nor state farm had told me this would be done or I would have obviously come and retrieved my items when my car had first been removed from their salvage yard. It seems clear I was not told about this because by the time I got to my personal items, several things were missing including personal paperwork and any loose change that was inside. IAA was made aware and offered no resolution or explanations for this apart from blaming Statefarm for not informing me that my personal items would be removed. Do yourself a favor and just take your car somewhere else or immediately remove any/all personal items before leaving your car in this company’s care. And ALWAYS get a second opinion!!!!

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Absolutely gorgeous mama

Great staff but thing in my car came up missing

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H P

My insurance company requested that IAA pick up my car because it was declared a total loss. It took them five days to get it with no real explanation of why it took so long .When I went to retrieve my stuff from the car the car had been totally rifled through And several items missing. While there’s no way to prove who took the items, It sure is unsettling that my car had been gone through and my stuff missing. The sunglass holder was open, a car safety bag I had was gone through, money missing from the center console. Car was completely gone through by someone during this process. The people that I interacted here were friendly, but overall the process was poorly done