AutoZone Auto Parts VA 22309

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Sean Gallagher

Just wanted to say thank you and recognize Walter for going above and beyond to help me today. He was friendly, kind, and listened to my problem. He explained the simple battery test and why it may have failed its inspection. Then he helped me resolve a second issue that could save me $$$. Walter co-workers were also helpful. SEAN

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M Dixon

If I could give zero stars I would. I have had other visits here which were fine but recently on Sunday I was left scratching my head about how this location even runs. My husband ordered some parts online and we thankfully didn't need them. We went to return them and both the associate (Jeffery ) and assistant store manager (Michael) had no idea how to do the return. They went back and forth about what buttons F4, F5, F6, or F7 to return the item in the system. Unfortunately, they couldn't figure it out between them. After a few minutes back and forth just hitting buttons they said they could only refund me store credit because that's what the system said at the time ( I think they tried to return it without a receipt). I ordered these items on the 1st of June, there should be no reason why I could not get my original tender. I told them ill wait for their system to update and speak with customer service to see if they possibly have a solution. I called CS, they gave me the information to do the return and I went back and explained to them what CS told me and gave them the written instructions. The employee Jeffery went over to Michael (who was on his phone watching something) for about 5 minutes and he came back and told me that Michael, tho he is the assistant manager does not have the credentials to do my return, no one in the store was able to return it but Ms.Tabitha and she was not there. I think they just wanted me out of the store and not to deal with it. I do not have the time to go back and forth back and forth when all I need is to return and be on my way. I have worked retail since I was 16 and how an assistant store manager, does not have the credentials to do a return just boggles my mind. Pretty sure you guys need some secret shoppers sent in here and corporate to get this store to run better. Employees not being able to do basic returns makes no sense.

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Sean Collins

Great service for a new battery for a Saturday afternoon. Walter did a great job installing my battery. Installation was no cost. Very nice laid back guy! Would come here again if I ever needed anything for my 2017 Hyundai Tucson.